Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Software
Timeline
Generic

Johanna Lyons

CSM
Thomasville,United States

Summary

Manager with over 27 years of experience in manufacturing, specializing in quality, service, and operational efficiency. Demonstrated expertise in business administration, logistics, and inventory control, leading teams to achieve significant growth. Proficient in SAP, CRM applications, and Microsoft Office, enhancing productivity and communication. Bilingual in English and Spanish, facilitating effective collaboration in diverse environments.

Overview

27
27
years of professional experience
5
5
Certification
8
8
years of post-secondary education

Work History

CSM

Jowat Adhesives
02.2008 - Current
  • Manage domestic/export and Canadian CS teams.
  • Lead daily CS, Purchasing and Inventory functions for Canadian affiliate.
  • Oversee functions for Logistics (Freight dept).
  • In charge of maintaining adequate inventory levels at all US external warehouses and consignment locations. (Total of 6 locations)
  • Review CS daily entry activity via SAP to assure a 3% or less error rate.
  • Review customer complaints. Maintain a 0.05% or less complaint rate of sales volume.
  • Request and implement customer forecasts using SharePoint and SAP.
  • Provide up to date and consistent training to all CSRs.
  • Review and approve time-sheets, sick time and vacation for the above mentioned departments.
  • Coordinate and maintain open communication between Manufacturing, Shipping, Logistics and CS departments.
  • Address all corrective actions for CS.
  • Complete USMCA-CUSMA-T-MEC certs requests.
  • Implement/change CS procedures.
  • Review monthly reports to assure attainability of KPI's as outlined by ISO 9001 and ISO 14001 guidelines.
  • Work with customer portals using Ariba Network and Oracle Cloud.
  • Daily use of 3PL Freight systems.

Export Coordinator

Jowat Adhesives
02.1998 - 01.2008
  • Supervised new and established accounts for Canada, Mexico, Central and South America as well as affiliates in Europe.
  • In charge of opening third party warehouse in Mexico.
  • Responsible for order processing, billing and monitored inventory levels.
  • Scheduled and coordinated daily orders using all modes of transportation.
  • Negotiated freight rates with vendors for all import/export orders.
  • Completed NAFTA certs requests.
  • Provided guidance to CSR team members with difficult account issues.

Education

Associate's Degree - Business Administration and Management, General

Davidson-David Community College
Thomasville, NC
08.1990 - 05.1993

Diploma - Business Computer Programming

Davidson-Davis Community College
Thomasville, NC
08.1990 - 05.1993

Certificate - Accounting

Davidson-David Community College
Thomasville, NC
08.1990 - 05.1993

Skills

  • Supply chain management
  • Order management
  • Records administration

Customer relationship management software (CRM)

Customer survey

Past due account management

Stock transfer management

Inventory management experience

Executive management support

Customer service

Time management

Certification

  • Shipping Dangerous Goods
  • How to deliver Exceptional Customer Service
  • Hazmat Transportation Safety
  • Introduction to Myers-Briggs Type in Organizations
  • Risk Management Training for Managers

Languages

Fluent in English and Spanish

Accomplishments

  • Supervised team of 10 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved less than 3% error on order entries through effective training of CSRs.
  • Collaborated in implementing the Logistics department to streamline transportation.
  • Trained affiliate locations in the use of SAP.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by conducting customer surveys.
  • Sourced and implemented 3rd party warehouses.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SAP

CRM

Outlook

Microsoft Office

Ariba

Oracle

Microsoft Teams

Paycor

Timeline

CSM

Jowat Adhesives
02.2008 - Current

Export Coordinator

Jowat Adhesives
02.1998 - 01.2008

Associate's Degree - Business Administration and Management, General

Davidson-David Community College
08.1990 - 05.1993

Diploma - Business Computer Programming

Davidson-Davis Community College
08.1990 - 05.1993

Certificate - Accounting

Davidson-David Community College
08.1990 - 05.1993

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