Johanna Mac Pherson
Sayreville,NJ
Summary
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Focused Chauffeur with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.
- Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overall, I Consider myself an Exceptional Worker. Very Driven, Ambitious, Authentic and Humble Human Being looking for a chance to be a part of your team!
Thank you in Advance for your time in looking over my Resume. Hoping I am a great Candidate!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesperson
Grown Express / Nicola Wireless (Relocation)
06.2012 - 10.2014
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
- Logged reports, expenses, receipts, and sales in company database.
Auto Parts Distributor
US Pack Logistics
02.2015 - 09.2020
- Enhanced customer satisfaction by accurately and efficiently delivering auto parts to clients.
- Developed strong relationships with clients through consistent professionalism and reliability in deliveries.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Successfully avoided time delivery delays by carefully planning best routes.
Bartender and Server
Fire And Ice Bar And Hookah Lounge
09.2014 - 10.2016
- Maintained a clean and inviting atmosphere for guests, ensuring optimal enjoyment of the hookah experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Bartender
Posilipo Italian Restaurant & Bar
10.2015 - 03.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Medical Courier
TXX Services
03.2017 - 05.2018
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Communicated with dispatch and customers for accurate delivery information.
Secretary Manager
G&S Precious Metals
04.2021 - 01.2024
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
Lyft Driver
Self-Employed
06.2022 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Education
Diploma -
Sayreville War Memorial High School
Parlin, NJSkills
- Punctual and Dependable
- Responsible and Trustworthy
- Multitasking Abilities
- Flexible and Adaptable
- Customer Satisfaction
- Critical Thinking
- Calm and Professional Under Pressure
- Organization and Time Management
- Mathematical Skills
- Business Documentation
Certification
- Licensed Bartender - August 2014
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lyft Driver
Self-Employed
06.2022 - Current
Secretary Manager
G&S Precious Metals
04.2021 - 01.2024
Medical Courier
TXX Services
03.2017 - 05.2018
Bartender
Posilipo Italian Restaurant & Bar
10.2015 - 03.2019
Auto Parts Distributor
US Pack Logistics
02.2015 - 09.2020
Bartender and Server
Fire And Ice Bar And Hookah Lounge
09.2014 - 10.2016
Salesperson
Grown Express / Nicola Wireless (Relocation)
06.2012 - 10.2014
Diploma -
Sayreville War Memorial High School