Johanna Maldonado
BOYNTON BEACH,FL
Summary
Accomplished Financial Crimes Associate at Wells Fargo, I excel in AML regulations expertise and critical thinking, consistently exceeding performance metrics. Skilled in financial crime detection and fostering strong relationships, my analytical abilities and problem-solving skills have significantly mitigated financial risks, enhancing organizational compliance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Financial Crimes Associate
Wells Fargo
07.2017 - Current
- Efficiently managed a high volume of cases through effective prioritization, organization, and multitasking abilities.
- Demonstrated strong analytical skills in evaluating complex financial data for potential fraud indicators or signs of money laundering activity.
- Played a critical role in maintaining the organization's reputation by ensuring full compliance with applicable AML laws, regulations, and industry standards.
- Collaborated with law enforcement agencies for effective information sharing and case resolution.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
- Delivered accurate risk assessments based on thorough examination of high-risk customers' profiles and transactional activities.
- Supported senior management's decision-making processes by providing insights on identified financial crime risks and mitigation measures.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Service Manager
Wells Fargo
12.2015 - 07.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Personal Banker
Wells Fargo
07.2014 - 12.2015
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Customer Service and Sales Representative
Wells Fargo
05.2013 - 07.2014
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Teller
Wells Fargo
04.2011 - 05.2013
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
Education
Criminal Justice
Everest University
Pompano Beach, FLAssociate Of Applied Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL05.2016
Skills
- Suspicious Activity Reporting
- Bank Secrecy Act Compliance
- AML Regulations Expertise
- Financial Crime Detection
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Financial Crimes Associate
Wells Fargo
07.2017 - Current
Service Manager
Wells Fargo
12.2015 - 07.2017
Personal Banker
Wells Fargo
07.2014 - 12.2015
Customer Service and Sales Representative
Wells Fargo
05.2013 - 07.2014
Teller
Wells Fargo
04.2011 - 05.2013
Criminal Justice
Everest University
Associate Of Applied Arts - Criminal Justice
Palm Beach State College