Johanna Maldonado
BOYNTON BEACH,FL
Summary
Accomplished Financial Crimes Associate at Wells Fargo, I excel in AML regulations expertise and critical thinking, consistently exceeding performance metrics. Skilled in financial crime detection and fostering strong relationships, my analytical abilities and problem-solving skills have significantly mitigated financial risks, enhancing organizational compliance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Financial Crimes Associate
Wells Fargo
Pompano Beach, FL
07.2017 - Current
- Efficiently managed a high volume of cases through effective prioritization, organization, and multitasking abilities.
- Demonstrated strong analytical skills in evaluating complex financial data for potential fraud indicators or signs of money laundering activity.
- Played a critical role in maintaining the organization's reputation by ensuring full compliance with applicable AML laws, regulations, and industry standards.
- Collaborated with law enforcement agencies for effective information sharing and case resolution.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
- Delivered accurate risk assessments based on thorough examination of high-risk customers' profiles and transactional activities.
- Supported senior management's decision-making processes by providing insights on identified financial crime risks and mitigation measures.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Service Manager
Wells Fargo
Palm Beach, FL
12.2015 - 07.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Personal Banker
Wells Fargo
West Palm Beach, FL
07.2014 - 12.2015
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Customer Service and Sales Representative
Wells Fargo
West Palm Beach, FL
05.2013 - 07.2014
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Teller
Wells Fargo
West Palm Beach, FL
04.2011 - 05.2013
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
Education
Criminal Justice
Everest University
Pompano Beach, FLAssociate Of Applied Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL05.2016
Skills
- Suspicious Activity Reporting
- Bank Secrecy Act Compliance
- AML Regulations Expertise
- Financial Crime Detection
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Financial Crimes Associate
Wells Fargo
07.2017 - Current
Service Manager
Wells Fargo
12.2015 - 07.2017
Personal Banker
Wells Fargo
07.2014 - 12.2015
Customer Service and Sales Representative
Wells Fargo
05.2013 - 07.2014
Teller
Wells Fargo
04.2011 - 05.2013
Criminal Justice
Everest University
Associate Of Applied Arts - Criminal Justice
Palm Beach State College