Johanna Martinez
New York,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
DEPARTMENTAL SECRETARY
NYU ANATOMIC PATHOLOGY
06.2018 - Current
- Prepare pathology consults for physicians
- Process all patient biopsy slide requests
- Receive approvals as necessary from appropriate pathologist and/or management
- Ensure paperwork is complete, scanned into system and tracked out according to protocol
- Prepare shipping labels and send biopsy requests via UPS and FedEx
- Addendum transcription, Consult transcription, previous case reports, outside results for testing done externally
- Follow up on each test sent out to ensure results have been received and entered into Beaker
- Manage epic in-basket as directed by supervisor
- Sort QA pending cases and distribute to the responsible pathologist for sign out
- Assist physicians with placing and transferring phone calls, sending faxes and mail communications, typing correspondence, redistributing slides for doctors, and any other administrative requests
- Call outside institutions to obtain report and slides sent out for consult/ second opinion
- Maintain conference & microscope room calendars
- Answer and properly triage all phone calls for the department
- Take messages accurately and relay them in a timely manner.
Secretary II
NYU Langone Orthopedic Center
01.2017 - 06.2018
- Serve as initial contact person for patients, and other visitors coming to Langone Orthopedic Center
- Check in patients for their visits by patient secure, obtain insurance information
- Verify demographic information and make any necessary changes in EPIC
- Schedule new and follow up appointments for Physical/Occupational therapy, as well as doctors visits and provide patients with after visit summaries
- Transcribe and screen external referrals and orders for scheduling x-rays, physical and occupational therapy
- Answer and screen high call volume in a pleasant and professional manner
- Create end of week pharmacy and laboratory audits excel documents
- Train new co-workers.
Administrative Assistant
The Shapiro Firm, LLP
08.2008 - 05.2016
- Greet clients and visitors
- Operated telephone switchboard to answer, screen, or forward calls, providing information
- Arranged conference calls, logged and scheduled conference room reservations
- Distribution of mail
- Organizing and maintaining paper and electronic files
- Create word and PDF documents
- Organization and compilation of exhibits for legal services and filings, bates-stamping and document production and organization
- Make copies
- Operate equipment, such as copier, fax machine, scanners, and arrange for repairs when equipment malfunctions.
CUNY College Assistant
LaGuardia Community College
06.2001 - 12.2007
- Performed administrative and secretarial support functions for program Operations in the Division of Adult Continuing Education
- Coordinated office day-to-day activities
- Provided exemplary customer service to students and public
- Registered incoming students via in-person, phone, mail and fax
- Responsible for processing payments
- Handled refund requests and kept log of bounced checks
- Faculty file data entry; producing income and expenses reports.
Education
Completed 74 credits -
John Jay College
01.2008
High School Diploma - Photography Major -
Graphic Communication Arts H.S
01.1999
Skills
- Microsoft Office Suite
- Windows & iOS Platforms
- EPIC software
- Dependability
- Organization
- Analytical
- Creativity
Languages
Spanish
Full Professional
Timeline
DEPARTMENTAL SECRETARY
NYU ANATOMIC PATHOLOGY
06.2018 - Current
Secretary II
NYU Langone Orthopedic Center
01.2017 - 06.2018
Administrative Assistant
The Shapiro Firm, LLP
08.2008 - 05.2016
CUNY College Assistant
LaGuardia Community College
06.2001 - 12.2007
Completed 74 credits -
John Jay College
High School Diploma - Photography Major -
Graphic Communication Arts H.S
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