JOHANNA MARTINEZ
Paterson,NJ
Summary
Experience in managing front desk operations and providing exceptional customer service in fast-paced environments. Proficient in handling phone systems, scheduling appointments, and maintaining accurate records. Demonstrates strong communication skills, a professional demeanor, and the ability to multitask efficiently.
Overview
11
11
years of professional experience
Work History
Personal Trainer
Bodyworks Gym
Paterson, New Jersey
01.2022 - Current
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- It created nutritional plans that support the overall health goals of clients.
- Maintained records of client's performance data such as weight loss, and muscle gain.
- Developed personalized fitness programs for clients based on their individual goals and needs. the
- Scheduled appointments with clients and communicated effectively with them via phone or email.
Floor Coordinator
Lincoln Park Renaissance
Lincoln Park, NJ
03.2016 - 09.2017
- Organize resident’s records.
- Collect doctor’s forms for patient’s Charts.
- Keep patient chart and forms in order.
- Prepare the chart for outgoing patient.
- Distribute patient information to nurses when needed.
- Schedule patient appointment for doctors appointment
- Schedule ambulances pick up for the day.
- Facilitated communication between departments to ensure efficient operations.
- Coordinated shift changes and ensured proper coverage of positions at all times.
Internet Client Advisor
DCH Honda of Nanuet
Nanuet, New York
07.2016 - 08.2017
- Answer all new internet leads.
- Answer high volume of phone calls.
- Confirm and make appointments.
- Call all previous day missed appointments to reschedule clients.
- Complete and update all tasks (unsold showroom, overdue task), Prospect active leads.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Performed administrative tasks such as filing documents, preparing presentations, entering data into databases.
- Trained new staff members on customer service protocols and procedures.
Feeding Aide
Lincoln Park Health Care Center
Lincoln Park
07.2013 - 11.2015
- Help people with disabilities to feed themselves, Motivate residents to eat, Know resident’s diets changes.
- Assisted in preparing and serving meals to residents according to established menus and diets.
- Provided assistance with feeding residents, ensuring their dietary needs were met.
- Set up dining room prior to mealtime with appropriate supplies for the number of expected guests.
- Transported trays from kitchen to dining area for resident meals.
- Communicated effectively with nursing staff regarding any special dietary needs of individual residents.
- Observed resident behavior during mealtimes and reported any changes or concerns to supervisor.
- Supported other departments within the facility by providing assistance as needed.
- Maintained cleanliness of patient’s environment by cleaning surfaces.
Education
Skin Care -
Capri Institute
Paramus, NJ02.2020
Bachelor of Arts in Psychology | Bachelor of Arts in Criminal Justice -
Kean University
Union, NJ05.2016
Skills
- Bilingual (English / Spanish)
- Over 4 years of experience in providing excellent customer service
- Very good communication and interpersonal skills
- Strong organizational and time-management
- Interact and work effectively with a wide variety of diverse populations – individual and groups
- Knowledgeable with Excel, Power Point, and Word, and aptitude to learn new applications
- Appointment Scheduling
- Payment Processing
- Workspace Organization
- Digital Recordkeeping
- Social skills
- Multitasking
- Organizational Skills
References
Available upon request
Timeline
Personal Trainer
Bodyworks Gym
01.2022 - Current
Internet Client Advisor
DCH Honda of Nanuet
07.2016 - 08.2017
Floor Coordinator
Lincoln Park Renaissance
03.2016 - 09.2017
Feeding Aide
Lincoln Park Health Care Center
07.2013 - 11.2015
Skin Care -
Capri Institute
Bachelor of Arts in Psychology | Bachelor of Arts in Criminal Justice -
Kean University