Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Matthynssens

Auburn,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Resident Engagement Specialist

PILLAR PROPERTIES
04.2023 - Current
  • Serve as the first point of contact via email, phone and in person, for resident inquiries, general conflict management, maintenance requests, reservation questions, renewal discussions or general community needs and ensures that the appropriate team member is looped in to ensure resolution for the property
  • Play a critical role in monthly resident event planning, social media presence, creating a unique living experience and ensuring that residents feel a connected sense of community with residents and team members
  • Create connections with neighborhood businesses to add value to the resident experience
  • Help with leasing responsibilities and give tours to potential residents of The Meyden
  • Maintain a constant presence and availability in the leasing office to assist residents with reservations, recommendations, and deliveries.

Front End Supervisor

Total Wine & More
08.2022 - 04.2023
  • Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
  • Create and foster a sales-focused environment through the development of team members
  • Open and close the store
  • Help with training and leadership of team members
  • Oversee cashier, merchandising, and sales floor activities.
  • Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products
  • Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc
  • Complete weekly paperwork involving the productivity and statistics of front end employees.
  • Manage Budget for Front End Supplies and Cleaning Supplies

Merchandiser

Total Wine & More
12.2021 - 08.2022
  • Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
  • Maintain aisles by following established sorting and stocking guidelines
  • Complete freight process while ensuring sorting area is safe and organized including unloading of truck trailers, loading of merchandise onto carts; distributing inventory to correct locations; pulling and stocking merchandise from back room and overheads; resolve inventory discrepancies
  • Open and stack cases and merchandise; break down boxes and bale cardboard
  • Ensure signage is correctly placed; build displays and end caps; clean and maintain merchandise
  • Become familiar with and share Total Wine & More’s product portfolio
  • Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
  • Helping other Merchandisers to ensure goals and merchandise refills are being met

Ecological Field Technician

Minnesota Native Landscapes
07.2020 - 12.2021
  • Working with crews of various sizes to conduct management of invasive, noxious and native plant species for customers
  • Manage vegetation with various techniques such as herbicide application, prescribed burning, weed whipping, cutting down trees, etc
  • Use equipment such as UTVs, weed whips, chain saws, back sprayers, and others to provide ecological restoration services
  • Maintain paper work detailing the work done on a site, what chemicals were used, time spent on site, as well as safety sheets
  • Manage crews on personally assigned sites to ensure goals are being met
  • Working on your feet for multiple hours a day to hike to and from job sites, perform herbicide application, weed whip, etc
  • Using maps to navigate job sites.

Park Aid, Ramsey County Parks and Recreation
05.2019 - 07.2020
  • Clean park grounds
  • Aid M&O1's in various tasks
  • Mow parks and trails with zero turn mowers and triple deck mowers
  • Clean and maintain facilities
  • Custodial duties
  • Maintain equipment used
  • Provide customer service to park patrons
  • Operate various equipment and vehicles such as weed whips, trucks, and backpack blowers
  • Perform weekend trash duties

Desk Assistant

Department of Residence Life
08.2017 - 12.2019
  • Worked with excel documents and Intra (an online packaging system) to assure a smoothly running front desk
  • Handle errors and issues with Intra when the Assistant Manger was not on site
  • Counted, sorted and handed out/received keys to ensure safety
  • Handed out/received equipment
  • Provided general information about the residence halls and the university
  • Provided quality customer service and maintained a positive attitude when working with residents and other guests.

Resident Advisor

Department of Residence Life
08.2016 - 05.2018
  • Created close communities of 25 first- year college students with diverse backgrounds and majors
  • Handled disputes between residents and facilitated conversations in a safe and constructive manner
  • Worked at a front desk that caters to 900 residents
  • Responsible for handling keys for lockouts, handing out and checking in equipment, and providing general information and help to those who ask for it
  • Provided on call hours on a weekly basis and for four weekends during a semester for safety and assistance reasons
  • Facilitated and planned educational and fun programs for residents to attend
  • Programs revolved around school, life skills, leadership and involvement and intercultural awareness.

Education

Bachelor's - Environmental and Ecosystem Sciences

Washington State University
Pullman, WA

Skills

  • Customer Relations
  • Conflict resolution
  • Organizational skills
  • Training and development
  • Time management
  • Budget management
  • Customer service

Timeline

Resident Engagement Specialist

PILLAR PROPERTIES
04.2023 - Current

Front End Supervisor

Total Wine & More
08.2022 - 04.2023

Merchandiser

Total Wine & More
12.2021 - 08.2022

Ecological Field Technician

Minnesota Native Landscapes
07.2020 - 12.2021

Park Aid, Ramsey County Parks and Recreation
05.2019 - 07.2020

Desk Assistant

Department of Residence Life
08.2017 - 12.2019

Resident Advisor

Department of Residence Life
08.2016 - 05.2018

Bachelor's - Environmental and Ecosystem Sciences

Washington State University

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Johanna Matthynssens