Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johanna Medina

Yonkers

Summary

Dynamic professional with extensive experience in catering and event management, notably with Cultivated, where I enhanced customer satisfaction and operational efficiency. Skilled in menu planning and team management, I excel in high-pressure environments, demonstrating adaptability and a keen eye for detail. Proven track record of reducing food waste and improving service quality, underpinned by a strong foundation in hospitality and safety standards.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Catering Staff Member

Cultivated
03.2005 - Current
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Improved operational efficiency through effective communication with kitchen staff and event coordinators.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Ensured timely food preparation and delivery for seamless event execution.
  • Oversaw catering orders to verify accuracy and completeness.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Collaborated with team members to create memorable experiences for clients and guests.

Cafeteria Manager

Winstead Caterers
08.2019 - 12.2020
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Used Oracle Netsuite to analyze daily financial statements, balance statements and reimbursable meals.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.

Assistant Account Manager

Fesco Distributors
07.2010 - 01.2011
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Analyzed and reported on customer activity, business trends and areas of concern.

Education

High School Diploma -

Fashion Institute of Technology
New York, NY
06-2002

Skills

  • Basic accounting
  • Allergy awareness
  • Menu planning
  • Special diets
  • Bartending
  • Inventory monitoring
  • Team management
  • Event planning
  • Venue decor
  • Hospitality and accommodation
  • Menu memorization
  • High volume dining
  • Food handler certification
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Sanitation and safety

Certification

  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
  • TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.

Languages

Spanish
Native or Bilingual

Timeline

Cafeteria Manager

Winstead Caterers
08.2019 - 12.2020

Assistant Account Manager

Fesco Distributors
07.2010 - 01.2011

Catering Staff Member

Cultivated
03.2005 - Current

High School Diploma -

Fashion Institute of Technology

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