Johanna Mendez
Von Ormy,TX
Summary
Creative Business Owner with exceptional background spent in RETAIL AND TRANSPORTATION . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
25
25
years of professional experience
Work History
Business Owner/Operator
TEXAS CHROME SHOP
01.2004 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Lent business acumen to meet day-to-day strategic objectives.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted audit inspections and independent checks to verify parts and materials.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Served as principal stakeholder over organization's complete operations.
- Employed prompt decision-making and in-depth research to resolve issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
APARTMENT MANAGER
WJISPERING CREEK VILLAS
01.1999 - 11.2003
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications using [Software].
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
High School Diploma -
Waco High School
Waco, TXBachelor of Arts -
UTSA
San Antonio, TXSkills
- Personnel Management
- Business-to-Business Sales
- Business Correspondence
- Strategic Marketing
- Management Team Leadership
- Balanced Work Ethic
- Employee Motivation and Performance
- Executive Leadership
- System Optimization
- Customer Needs Assessments
- Financial Reporting
- Inventory Control
Accomplishments
I consider my work ethic outstanding, I love to learn and be successful at everything i do .
Languages
Spanish
Full Professional
Timeline
Business Owner/Operator
TEXAS CHROME SHOP
01.2004 - Current
APARTMENT MANAGER
WJISPERING CREEK VILLAS
01.1999 - 11.2003
High School Diploma -
Waco High School
Bachelor of Arts -
UTSA
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