Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Miranda Rosas

Vancouver,WA

Summary

Dynamic Life Enrichment Coordinator at Maybelle Center, adept at fostering relationships and enhancing resident engagement through innovative programming. Skilled in documentation and assessment, I improved resident satisfaction scores by incorporating diverse activities and promoting family involvement, showcasing my strong communication and organizational leadership abilities.

Professional with strong background in enhancing quality of life through engaging activities and programs. Known for exceptional team collaboration, adaptability, and achieving impactful results. Skilled in event planning, communication, and fostering community connections. Reliable and proactive in addressing changing needs to ensure positive environment.

Overview

6
6
years of professional experience

Work History

Life Enrichment Coordinator

Maybelle Center
12.2024 - Current
  • Established strong relationships with community partners to bring additional resources and opportunities to enrich residents lives.
  • Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within.
  • Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
  • Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
  • Maintained accurate documentation of resident participation in life enrichment programs for use by interdisciplinary teams during care planning processes.
  • Ensured compliance with applicable regulations pertaining to activity programming in behavioral/ Assisted living communities.
  • Improved resident satisfaction scores by consistently seeking input on programming preferences from both participants and non-participants alike.
  • Championed diversity within programming offerings by creating inclusive events that celebrate a variety of cultures and traditions.
  • Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
  • Implemented creative strategies for incorporating technology into daily activities, enhancing resident enjoyment and participation levels.
  • Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
  • Promoted a positive environment within the facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
  • Planned zoo trips, shopping excursions and religious worship opportunities for residents.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.

Life Enrichment Director

Cornell Landing Senior Living
01.2023 - 08.2024
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Planned zoo trips, shopping excursions and religious worship opportunities for residents.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Established strong partnerships with local vendors and service providers to enhance available resources and offerings for residents.
  • Strengthened relationships with local community organizations for increased volunteer support and resource sharing.
  • Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
  • Improved staff collaboration and communication through regular meetings, clear expectations, and team-building exercises.
  • Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.
  • Collaborated with interdisciplinary teams to ensure a cohesive approach towards resident care planning and implementation.
  • Provided guidance and mentorship for new employees through a structured onboarding process.
  • Structured monthly activity calendars based on feedback received from both internal and external stakeholders.
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
  • Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
  • Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
  • Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
  • Maintained detailed documentation of all activities conducted within the department for accurate reporting purposes.
  • Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Partnered across departments to run smooth, professional events and activities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Monitored budget and expenditures, keeping facility within budget.

Housekeeper

Cornell Landing Senior Living of Cedar Mill
05.2022 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Operated electronic backpack vacuums and floor sweepers.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Waitress/ Bartender

Pig Patas Tacos
02.2021 - 05.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served high customer volumes during special events, nights, and weekends.

Housekeeper/ House Cleaner

Presto Bright Cleaning
12.2018 - 01.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Education

Certified Translator -

Passport To Languages
Beaverton, OR

High School Diploma -

Benson High School
Portland,OR
06.2012

GED -

Pathfinders Academy
Portland, OR
06.2013

Skills

  • Documentation and reporting
  • Bilingual language speaking (English and Spanish)
  • Innovation and creativity
  • Activity coordination
  • Assessment and evaluation
  • Strong work ethic
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Organizational leadership
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Counseling techniques
  • Relationship building

Timeline

Life Enrichment Coordinator

Maybelle Center
12.2024 - Current

Life Enrichment Director

Cornell Landing Senior Living
01.2023 - 08.2024

Housekeeper

Cornell Landing Senior Living of Cedar Mill
05.2022 - 01.2023

Waitress/ Bartender

Pig Patas Tacos
02.2021 - 05.2022

Housekeeper/ House Cleaner

Presto Bright Cleaning
12.2018 - 01.2021

Certified Translator -

Passport To Languages

High School Diploma -

Benson High School

GED -

Pathfinders Academy

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Johanna Miranda Rosas