Johanna Montagne-White

Work History

Proximo RNDC

2023.02 - 2024.05

Collaborated closely with both on and off-premise sales representatives, managers, and buyers to successfully achieve supplier growth and distribution objectives, curate menus, and broaden the portfolio statewide
Increased rate of sale by gaining staff endorsement by conducting staff training and product education
Managed over 150 accounts spanning the Front Range
Work directly with supplier partners for events, trade nights, sales presentations and general sales meetings
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Followed all company policies and procedures to deliver quality work.
Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.

RNDC

2021.08 - 2023.02

Activation and implementation of eRNDC online platform to management, salesforce, and customers
Exceeded revenue goal by $43.7 Million in 2022
Identify issues within platform and onboarding protocols; submit, monitor, and track for completion
Create trackers for sales force to monitor eRNDC, and update teams weekly.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Demonstrated product features, answered questions and persuasively overcame objections.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

RNDC

2017.04 - 2021.08

Improved profitability of accounts by identifying opportunities and presenting them to key account personnel
Enhanced customer retention and account growth rates
Successfully and determinedly repaired previously fractured account relations at Denver International Airport then became their only point of contact for RNDC
Supported sales plans by building proposals based on current forecasts and strategies
Analyzed market, customers, supplier, and sales data to establish proactive strategies to increase brand market share
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.

RNDC

2015.05 - 2017.04

Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high quality reporting to track and process sales force goals, KPIs, and bonuses
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Improved business processes by analyzing current practices and recommending optimization strategies.
Problem-solved reporting issues involving integrity of data flow into necessary databases

RNDC

2013.05 - 2015.05

Prepared and mailed invoices to customers, processed payments, and documented account updates.
Submitted cash and check deposits and generated cash receipts to record money received.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries for the 600+ accounts
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.

Whole Foods Market Inc

1995.03 - 2011.01

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members
Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Time at company covered 5 locations and 6 titles