JOHANNA MOYA
Miramar,FL
Summary
Results-driven logistics and transportation professional with over 15 years of comprehensive experience in ocean freight, intermodal transport, dispatch coordination, and cargo operations. Demonstrated expertise in leading high-performing teams, streamlining shipping processes, and enhancing customer satisfaction through strategic operational improvements.
Overview
20
20
years of professional experience
Work History
Senior CX Consultant
A.P. Moller Maersk
10.2025 - Current
- Manage a portfolio of Cold Chain Logistics (CCL) accounts, serving as the primary customer advocate, and ensuring end-to-end shipment lifecycle execution, including compliance, documentation, and invoicing.
- Proactively monitor and resolve cargo issues, coordinating with internal teams and external stakeholders to prevent delays and maintain customer satisfaction across Maersk's product offerings.
- Build and maintain strong customer relationships, onboard new clients, and collaborate closely with origin and destination teams to deliver seamless cold chain solutions.
- Lead root cause analysis and continuous improvement initiatives, identifying service failures, implementing process enhancements, and driving cost-saving opportunities.
- Upsell and cross-sell CCL products, expanding customer engagement, and offering comprehensive supply chain solutions tailored to fresh produce and temperature-sensitive cargo.
Ocean Care Lead
A.P. Moller Maersk
04.2024 - 10.2025
- Managed terminal partnerships and oversaw cargo flow across North America, ensuring schedule integrity and maintaining service delivery.
- Led terminal system reconciliations and EDI process improvements to enhance data accuracy.
- Developed and implemented solutions to resolve import/export and transshipment cargo issues.
- Coordinated contingency actions to maintain operational continuity during disruptions.
- Implemented terminal deadlines to meet customer commitments, and schedule reliability.
Cargo Care Portfolio Manager / IAM WCSA Ocean Care Manager
A.P. Moller Maersk (SeaLand)
06.2022 - 04.2024
- Led a team of Cargo Operators, improving operational efficiency and shipment execution.
- Collaborated with planning and customer experience teams to resolve cargo disruptions and enhance service.
- Promoted cost saving initiatives, reducing process inefficiencies and operational costs.
- Championed customer satisfaction efforts to meet NPS goals.
- Ensured smooth coordination between inland and ocean logistics operations.
Cargo Execution Analyst
Sealand - Maersk Line Company
06.2016 - 06.2022
- Managed vessel load, discharge, and transshipments across multiple ports in North and Latin America.
- Planned and communicated operational contingencies to avoid cargo delays.
- Analyzed costs and led initiatives to improve service quality and reduce expenses.
- Maintained strong relationships with terminals and stakeholders to optimize operations.
- Oversaw data accuracy and cargo routing for shipments moving through the Intra Americas.
Global Export Sales Associate
W.W. Grainger
09.2015 - 06.2016
- Supported international sales operations by managing client accounts, conducting product demos, and closing export deals.
Intermodal Dispatch & Pricing Analyst
Seaboard Marine, Ltd
04.2013 - 09.2015
- Scheduled and dispatched cargo, coordinated intermodal bookings, optimized shipping routes, and communicated with customers to ensure timely and compliant deliveries.
Inbound Coordinator
Seaboard Marine, Ltd
10.2006 - 04.2013
- Oversaw import documentation, customs compliance, and cargo tracking for ocean freight shipments across North America.
Administrative Assistant/Coordinator
Trans Continental Cargo
09.2005 - 10.2006
- Provided administrative and logistical support for freight bookings and office operations.
Education
High School Diploma -
Doral Academy Charter High School
01.2005
Skills
- Expertise in ocean freight operations
- Import/Export compliance
- Multimodal Logistics
- Terminal Operations
- US Customs regulations
- FMC regulatory requirements
- DOT regulatory requirements
- Shipment planning
- Vessel scheduling
- Delay mitigation strategies
- Strong communication
- Proven ability to reduce costs
- Process optimization
- Cargo flow improvements
- Cold Chain Logistics
- Customer relationship management
- Supply Chain Management
- Customer Relations
References
Available upon request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Senior CX Consultant
A.P. Moller Maersk
10.2025 - Current
Ocean Care Lead
A.P. Moller Maersk
04.2024 - 10.2025
Cargo Care Portfolio Manager / IAM WCSA Ocean Care Manager
A.P. Moller Maersk (SeaLand)
06.2022 - 04.2024
Cargo Execution Analyst
Sealand - Maersk Line Company
06.2016 - 06.2022
Global Export Sales Associate
W.W. Grainger
09.2015 - 06.2016
Intermodal Dispatch & Pricing Analyst
Seaboard Marine, Ltd
04.2013 - 09.2015
Inbound Coordinator
Seaboard Marine, Ltd
10.2006 - 04.2013
Administrative Assistant/Coordinator
Trans Continental Cargo
09.2005 - 10.2006
High School Diploma -
Doral Academy Charter High School