Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

JOHANNA MOYA

Miramar,FL

Summary

Results-driven logistics and transportation professional with over 15 years of comprehensive experience in ocean freight, intermodal transport, dispatch coordination, and cargo operations. Demonstrated expertise in leading high-performing teams, streamlining shipping processes, and enhancing customer satisfaction through strategic operational improvements.

Overview

20
20
years of professional experience

Work History

Senior CX Consultant

A.P. Moller Maersk
10.2025 - Current
  • Manage a portfolio of Cold Chain Logistics (CCL) accounts, serving as the primary customer advocate, and ensuring end-to-end shipment lifecycle execution, including compliance, documentation, and invoicing.
  • Proactively monitor and resolve cargo issues, coordinating with internal teams and external stakeholders to prevent delays and maintain customer satisfaction across Maersk's product offerings.
  • Build and maintain strong customer relationships, onboard new clients, and collaborate closely with origin and destination teams to deliver seamless cold chain solutions.
  • Lead root cause analysis and continuous improvement initiatives, identifying service failures, implementing process enhancements, and driving cost-saving opportunities.
  • Upsell and cross-sell CCL products, expanding customer engagement, and offering comprehensive supply chain solutions tailored to fresh produce and temperature-sensitive cargo.

Ocean Care Lead

A.P. Moller Maersk
04.2024 - 10.2025
  • Managed terminal partnerships and oversaw cargo flow across North America, ensuring schedule integrity and maintaining service delivery.
  • Led terminal system reconciliations and EDI process improvements to enhance data accuracy.
  • Developed and implemented solutions to resolve import/export and transshipment cargo issues.
  • Coordinated contingency actions to maintain operational continuity during disruptions.
  • Implemented terminal deadlines to meet customer commitments, and schedule reliability.

Cargo Care Portfolio Manager / IAM WCSA Ocean Care Manager

A.P. Moller Maersk (SeaLand)
06.2022 - 04.2024
  • Led a team of Cargo Operators, improving operational efficiency and shipment execution.
  • Collaborated with planning and customer experience teams to resolve cargo disruptions and enhance service.
  • Promoted cost saving initiatives, reducing process inefficiencies and operational costs.
  • Championed customer satisfaction efforts to meet NPS goals.
  • Ensured smooth coordination between inland and ocean logistics operations.

Cargo Execution Analyst

Sealand - Maersk Line Company
06.2016 - 06.2022
  • Managed vessel load, discharge, and transshipments across multiple ports in North and Latin America.
  • Planned and communicated operational contingencies to avoid cargo delays.
  • Analyzed costs and led initiatives to improve service quality and reduce expenses.
  • Maintained strong relationships with terminals and stakeholders to optimize operations.
  • Oversaw data accuracy and cargo routing for shipments moving through the Intra Americas.

Global Export Sales Associate

W.W. Grainger
09.2015 - 06.2016
  • Supported international sales operations by managing client accounts, conducting product demos, and closing export deals.

Intermodal Dispatch & Pricing Analyst

Seaboard Marine, Ltd
04.2013 - 09.2015
  • Scheduled and dispatched cargo, coordinated intermodal bookings, optimized shipping routes, and communicated with customers to ensure timely and compliant deliveries.

Inbound Coordinator

Seaboard Marine, Ltd
10.2006 - 04.2013
  • Oversaw import documentation, customs compliance, and cargo tracking for ocean freight shipments across North America.

Administrative Assistant/Coordinator

Trans Continental Cargo
09.2005 - 10.2006
  • Provided administrative and logistical support for freight bookings and office operations.

Education

High School Diploma -

Doral Academy Charter High School
01.2005

Skills

  • Expertise in ocean freight operations
  • Import/Export compliance
  • Multimodal Logistics
  • Terminal Operations
  • US Customs regulations
  • FMC regulatory requirements
  • DOT regulatory requirements
  • Shipment planning
  • Vessel scheduling
  • Delay mitigation strategies
  • Strong communication
  • Proven ability to reduce costs
  • Process optimization
  • Cargo flow improvements
  • Cold Chain Logistics
  • Customer relationship management
  • Supply Chain Management
  • Customer Relations

References

Available upon request

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Senior CX Consultant

A.P. Moller Maersk
10.2025 - Current

Ocean Care Lead

A.P. Moller Maersk
04.2024 - 10.2025

Cargo Care Portfolio Manager / IAM WCSA Ocean Care Manager

A.P. Moller Maersk (SeaLand)
06.2022 - 04.2024

Cargo Execution Analyst

Sealand - Maersk Line Company
06.2016 - 06.2022

Global Export Sales Associate

W.W. Grainger
09.2015 - 06.2016

Intermodal Dispatch & Pricing Analyst

Seaboard Marine, Ltd
04.2013 - 09.2015

Inbound Coordinator

Seaboard Marine, Ltd
10.2006 - 04.2013

Administrative Assistant/Coordinator

Trans Continental Cargo
09.2005 - 10.2006

High School Diploma -

Doral Academy Charter High School
JOHANNA MOYA