Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Johanna Murphy

Johanna Murphy

Food Service
St. Cloud,FL

Summary

Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Hard-working, high energy Type Server with passion for customer satisfaction. Over Number years in food service industry. Known for great reliability and attention to detail. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Highly motivated server with Number years of experience serving food to Type customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once. Diligent Food Service worker with successful history in Type settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Banquet Server

Qwick
12.2023 - Current
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained flexible work schedule to meet event needs.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Adjusted service based on customer requests and kitchen readiness.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Maintained clean and safe work environment.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Replenished condiments and other supplies at tables and service bars.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Event Decorator

Qwick
09.2023 - 09.2023
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Led interior design across conceptual, schematic, design development, and construction document phases.
  • Oversaw installation of finishes, furniture and other design elements to control final product.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Food Service Worker

Walt Disney World Company
06.2023 - 08.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Health

St. Joseph’s Hospital
02.2020 - 05.2020
  • Completed various Health Information Technology technician tasks within the medical records departments of both Mercy Medical Center and St
  • Joseph’s Hospital
  • Patient registration procedures, patient information confidentiality training, release of information, hospital billing, record storage and retrieval, discharged patient record procedures, hospital statistics and HIM committee functions were completed.

Medical Coding

Mercy Medical Center
09.2019 - 12.2019
  • During the 90-hour internship, I coded a variety of charts from inpatient, outpatient, ambulatory surgery, and emergency department areas utilizing both electronic and paper-based documentation.

Volunteer - Senior Center

Catholic Church Oceanside Senior Center
06.2017 - 08.2017
  • Assisted seniors with morning check-in and direct them to their schedule’s activities
  • Assist in serving lunch daily in accordance to Food Regulations and Guidelines, organize and coordinate different individual/group games and activities.

Manager/Owner/Operator

Lovin Rocks Jewelry
04.2017 - 06.2017
  • Owned, Managed, Sales, purchasing and maintaining inventory, accounting (AR, AP), payroll, quality control, loss prevention, advertising, organize and set up vendor booths.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.

Home Health Aide

Caregivers Inc
10.2009 - 05.2012
  • Maintained medical records, scheduled appointments, networking and communication skills, dispensed medications, handled daily financial accounts, picked up groceries for clients.

Shift Manager

Pizza Hut
08.1989 - 09.2009
  • Supervise daily operations, scheduling work shift among 30 employees, product ordering and maintain inventory of food supplies, employee payroll, daily deposits up to $8,000 and ensuring that the company safety codes, and security policies are being maintained.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Meat Department Clerk

Amazon Fresh
Oceanside, NY
06.2022 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Produce Associate

Amazon Fresh
Oceanside, NY
06.2022 - 06.2023
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Stand Attendant

UBS Arena Delaware North
Elmont, NY
07.2022 - 03.2023
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Banquet and Fine Dining Server

Belmont Racetrack
Elmont, NY
06.2022 - 06.2023
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Applied Science Degree - Health Information Technology

Nassau Community College
Garden City, NY.

Health Information Technology/Medical Coding Certificate -

Medical Terminology, Basic and Advanced CPT Coding, Basic and Advanced ICD Coding, ICD-10-PCS, Reimbursement Methodologies, Healthcare Data Structure and -

Nassau Community College
Garden City, NY

Skills

  • COMPUTER SKILLS
  • Working knowledge 3M Coding and Reimbursement System, ARGO, Meditech, CIOX, Encoder
  • Pro, EPIC, OnBase, Allscripts, Microsoft Word, Excel, PowerPoint
  • Food Running
  • Food Handling
  • Food Service
  • Table Bussing
  • Dining Area Maintenance
  • Customer Service
  • Room Teardown
  • Menu Explanation
  • Service Prioritization
  • Running Orders
  • Performance Improvement
  • Clear Communication
  • Front-Of-House Display Creation
  • Item Promotion
  • Time Management
  • Flexible Schedule
  • Beverage Preparation
  • High-Volume Dining
  • Safe Food Handling
  • Regulatory Compliance
  • Station Setup and Restocking
  • Event Setup
  • Punctual and Reliable
  • Food Station Setup
  • Bussing and Table Resets
  • Table Arrangements
  • Quality Assurance
  • Quality Control
  • Arranging Banquet Hall
  • Food Safety Understanding
  • Hospitality Service Expertise
  • Proper Equipment Storage
  • Banquet Coordination
  • Tableside Service
  • Customer service focus
  • Menu knowledge
  • Strong teamwork
  • Positive attitude
  • Adaptive problem-solving
  • Clearing tables efficiently
  • Table setting expertise
  • Reliable transportation
  • Event setup and breakdown
  • Attention to detail
  • Professional demeanor
  • Proper food handling
  • Excellent communication
  • Efficient serving
  • Guest Interaction
  • Event Catering
  • Food Delivery
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Table and Tray Bussing
  • Waste Control
  • Cash Handling
  • Table Setting Arrangements
  • Customer Preferences
  • Plates Presentation
  • Order Accuracy
  • Place Settings
  • Buffet Setup and Takedown
  • Event Cleanup
  • Menu Knowledge
  • Food Allergies
  • Fine Dining Service
  • Safe Alcohol Service
  • Cleaning and Sanitizing
  • Conflict Resolution
  • Sanitation Guidelines
  • Issue Resolution
  • Personal Grooming Standards
  • Food Handlers License and Alcohol Servers Certification
  • To-Go Order Preparation
  • Kitchen Sanitation
  • Set Up and Clean Buffets
  • Bill Computation
  • Food Preparation and Safety
  • Table Setting Knowledge
  • Impression Management
  • Salad Bar Maintenance
  • Service Station Stocking
  • Deliver Food Trays
  • Greeting and Seating Guests
  • Portion Control
  • Cash Drawer Management
  • Tray Assembly and Delivery
  • Order Expediting
  • POS
  • Procedure Monitoring

Accomplishments

  • Achieved Result through effectively helping with Task.

Affiliations

Student member of AHIMA Student member of NYHIMA Student member of LIHIMA Member of HIT Club, Nassau Community College Since Sept. 6, 2018

Certification

  • Alcohol safety, Servsafe - Certified

  • Certified Food Safety, Servsafe - Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Fyodor Dostoevsky

Timeline

Banquet Server

Qwick
12.2023 - Current

Event Decorator

Qwick
09.2023 - 09.2023

Food Service Worker

Walt Disney World Company
06.2023 - 08.2023

Stand Attendant

UBS Arena Delaware North
07.2022 - 03.2023

Meat Department Clerk

Amazon Fresh
06.2022 - 06.2023

Produce Associate

Amazon Fresh
06.2022 - 06.2023

Banquet and Fine Dining Server

Belmont Racetrack
06.2022 - 06.2023

Health

St. Joseph’s Hospital
02.2020 - 05.2020

Medical Coding

Mercy Medical Center
09.2019 - 12.2019

Volunteer - Senior Center

Catholic Church Oceanside Senior Center
06.2017 - 08.2017

Manager/Owner/Operator

Lovin Rocks Jewelry
04.2017 - 06.2017

Home Health Aide

Caregivers Inc
10.2009 - 05.2012

Shift Manager

Pizza Hut
08.1989 - 09.2009

Associate of Applied Science Degree - Health Information Technology

Nassau Community College

Health Information Technology/Medical Coding Certificate -

Medical Terminology, Basic and Advanced CPT Coding, Basic and Advanced ICD Coding, ICD-10-PCS, Reimbursement Methodologies, Healthcare Data Structure and -

Nassau Community College

Similar Profiles

CREATE PROFILE
Johanna MurphyFood Service