Johanna Wagendorp
Kalamazoo,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
References:
Neff, Keagan; (269) 910-2974. Costco Manager
Snow-Barnes, Jaime; (269) 242-9724. Senior associate.
Smith, Cealeste; (269) 685-7335. Team Lead
Overview
9
9
years of professional experience
Work History
Cage Cashier
Firekeepers Casino Hotel
09.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at end of each shift.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Attended and Graduated Track 1 training program to increase departmental knowledge within the scope of my position as well as others throughout Firekeepers Casino Hotel in order to broaden understanding of both my own position as well as understanding and implementation of mission statement company wide
- Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Secured casino funds not in use after balancing cash drawer.
- Moved currency, coins and chips following exact security protocols.
- Performed check cashing for customers based on company policies.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
Front End Assistant
Costco Wholesale Corp
07.2021 - 09.2023
- Assisted in Onboarding and Training of new hire cashiers in accordance with store policy, promotions, upsells, and costco-specific credit card applications
- Completed S.I.T. (Supervisor in Training) coursework
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Regularly pushed carts up to 75 lbs
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Cross trained on sales floor as merchandiser in order to aid in stocking, cleaning, condensing, and other closing duties across warehouse departments as well as to stay productive during days with low volume sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Handled cash with high accuracy and took care to check bills for fraud
- Identified and resolved discrepancies and errors in customer accounts
Gas Station Attendant
Costco Wholesale Corp
02.2023 - 09.2023
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Pumped gas for elderly, injured or members otherwise in need of assistance
- Directed traffic through 8 lanes and 24 gas pumps while maintaining detailed awareness of my surroundings
- Use of company general membership card in order to enable existing members to purchase and pump gasoline utilizing company protocols and personal discretion to stay in accordance with Costco's membership exclusive services.
- Maintained accessible presence on jobsite in all forms of weather to assure prompt service to all members.
- Kept data hut locked and secure until use for gas deliveries or emergencies.
- Fostered independence, problem-solving, and integrity while positively representing company working alone
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Removed safety hazards, soiled items and trash from customer areas.
Member Service Clerk
Costco Wholesale
09.2021 - 09.2023
- Greeted incoming customers and answered questions about available services, up to 500 customers per hour at peak season.
- Maintained and organized service reception area and checkout counters.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed order data to verify transactions and purchase dates.
- Detailed review of hundreds of member purchases per day to prevent company losses and correct transaction mistakes, incorrect charges, or missing items in each member's shopping basket.
- Provided constant communication from warehouse to cart crew employees in order to provide prompt assistance for heavy loading, elderly, and disabled members to finish their shopping and acquire use of electric shopping carts in first come first serve order.
- Enforced safety protocols and procedures throughout the pandemic at entrance of warehouse to ensure customer and employee safety while maintaining positive relationships with costco members.
- Aided in loss prevention by noting out of place behavior changes among members and maintaining constant awareness of my surroundings.
- Recommended products to customers, thoroughly explaining details pertaining to bi weekly sales rotations and received product advertisements.
- Promptly handled and negated potential for member dissatisfaction upon exit and arrival by maintaining communication with front end supervisors via radio and by directing traffic as well as those unloading and loading bulk items in front of warehouse.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided back up for customer service managers.
- Performing hourly safety walks which include inspection of all emergency exits, recording temperatures of all sales floor coolers and freezers as well as interdepartmental food holding stations, inspecting the sales floor for spills, hazards, and members in need of assistance.
Food Court Assistant
Costco Wholesale Corp
07.2019 - 09.2023
- Kept kitchen, counter and dining areas cleaned and sanitized
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness. And retrained yearly to stay certified and knowledgeable about managing food safety standards within department.
- Cross trained in Costco Bakery to apply and expand knowledge of food safety and preparation protocols as well as apply closing and cleaning duties to larger scale production area.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Inspected kitchen equipment and appliances daily to verify functional operation.
- Fast paced work under pressure and improved ability to multitask while maintaining a level head.
Front End Cashier
Costco Wholesale Corp
01.2020 - 07.2021
- Assisted in training and onboarding of new hires in accordance with company policies and procedures related to cash handling, check cashing, drawer balancing, and in-store redemption of credits garnered through points systems related both to membership tiers as well as Costco-specific lines of credit.
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Learnt about vast array of benefits from each tier of membership and participated in monthly focus weekends for citi visa signups and membership upgrade prorates based on the amount spent by each customer to assure highest possible rate of satisfaction on case by case basis
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Approached every question or concern with calm and level-headed approach.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Performed cash, card and check transactions to complete up to 800 customer purchases per day.
Maintenance Assistant
Costco Wholesale Corp
05.2019 - 01.2020
- Assisted in onboarding and training of new associates in safety policies and procedures as well as effective time and task management in fast paced environment
- Responsible for training new associates in safety policies and handling of large cleaning equipment including ride-on and walk-behind floor scrubbers as well as equipment maintenance and care
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked, requiring budgeting and maintained use of department's warehouse supply card for in store write offs on merchandise purchased from sales floor for department use e.g. toilet paper, paper towel, and liquid soap
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Kept company vehicles maintained, washed and fueled to be ready for use.
- Trained for use of and proper maintenance of warehouse equipment including pallet-jacks, diamond bladed ride-on scrubber, walk-behind scrubber
- Attended safety meetings to maintain machine operation safety
- Exercised judgement and time management for prompt completion of daily tasks in addition to attending to rapid developments on jobsite while maintaining helpful and friendly customer relations and multitasking to service club members
- Established working relationships with coworkers across all departments in order to maintain swift and consistent service throughout warehouse.
- Inspected, cleaned, and logged safety equipment monthly, including 31 fire extinguishers and 9 alarmed emergency exits throughout warehouse.
- Continual stocking and use of correct PPE and spill kits for hazardous and biomedical waste on premises
- Operated bulk trash compactor, plastic compactor, cardboard baler, and recycling compactor as well as responsibility for ensuring correct waste was processed in each machine.
- Completed lock-out-tag-out to OSHA safety standards for small repairs inside of compacting machines, normally removal of incorrectly placed warehouse waste between shifts.
- Use of AS400 to identify proper retention, storage, and disposal of each category of warehouse waste from departments ranging from food court to pharmacy and optical as well as day to day compromised merchandise.
- Adept at congruent and complimentary use of multiple variants of chemical and organic cleaning solutions across wide variety of surfaces and knowledgeable of dangerous chemical interactions and means to dissuade cross contamination between said surfaces in retail atmosphere to ensure customer and employee safety.
- Ability to quickly adapt to changing demands of job and work under pressure while prioritizing safety and satisfaction.
Grocery Store Clerk
Pine Lake Grocery
06.2018 - 05.2019
- Trained and mentored new hires and transfer associates in accordance with store policies and completion of predetermined task lists specific to each shift.
- Trained and mentored 5 new associates in safety protocols for cashing money orders and selling gift cards; liquor, lottery, and other age restricted products as well as routinely revisiting policies and tools in place for loss prevention and fraud alert.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Took food orders and maintained communication with in-store pizza company
- Received vendor deliveries including Pepsi, Coke, Great Lakes Wine and Spirits, Tobacco, and Alcohol.
- Reviewed invoices for quality assurance and proper/correct inventory
- Wrote and signed correct third-party checks to pay vendors after completing audits and filed payment amounts weekly for owners' review
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed regular cycle counts and inventory audits.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Followed state law in accordance with lottery sales and suspicious behavior
- Rented movies and kept track of return dates and customer information, sometimes making calls to remind customers when their rental period had expired and assured that all late fees were promptly paid
- Conducted inventory counts
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Retrieved items for customers and verified prices.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Removed trash, swept and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Completed daily, weekly, and monthly tiered cleaning lists for sales floor while keeping coffee freshly brewed and station stocked.
Cashier and Overnight Baker
WESCO
04.2015 - 03.2018
- Was the only employee on site to be on dual payrolls for gas station and attached bakery at the same time under two different managers: successfully; for 18 months of employment.
- Worked flexible hours while rotating between departments during each week where coverage was deemed necessary.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Completed training in order to spot and prevent money laundering, and secured money orders for customers.
- Completed training for gas spills and safety regulations and maintained outer pumps and receptacles daily.
- Received inventory deliveries and accounted for product stocking and rotation while maintaining clean and stocked work environment
- Learned how to perform basic cleaning and maintenance on CO2 pressurized valves for soda and iced coffee machines.
- Verified all forms of I.D. for sale of alcohol and tobacco.
- Locked tobacco freezers at 2 a.m. nightly in accordance with Michigan law
- Handled cash, credit, and check transactions while maintaining low cash variance at end of each shift.
- Counted and balanced out register drawers at beginning and end of each shift.
- Frosted and iced cupcakes, cookies, doughnuts, sweet rolls
- Filled out inventory and production sheets and informed head baker of stock levels.
- Resolved customer concerns with positive approach and constructive strategies.
- Conducted employee evaluations, assessing strengths and reassigning accordingly.
- Cleaned and maintained kitchen equipment and fryer
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed, proofed, shaped and baked dough for doughnuts.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Established and maintained positive vendor relationships.
- Served 300 bakery customers daily with professional and effective customer service.
- Swept and mopped sales floor while performing audits on inventory and culling expired product.
- Participated in rewards service sign ups and led my store for 3 months straight with highest numbers.
- Operated in accordance with Operation Fresh initiative that saw 36% increase in perishable inventory on sales floor within my 3 years of employment.
- Routinely lifted up to 50 lbs. in bulk ingredients for the bakery or hand-bagged ice for gas station
- Trained staff of hardworking associates in accordance with company policies and expectations with which I had been trained.
Education
Ongoing Study For Bachelors of Applied Science - Accounting Technology And Bookkeeping
Western Michigan University
1903 West Michigan Avenue, Kalamazoo MI 4900804.2028
Associate of Applied Science - Accounting Technology And Bookkeeping
Western Michigan University
Kalamazoo, MI04.2023
High School Diploma -
Plainwell High School
Plainwell, MI05.2014
Skills
- Firekeepers Track1 Graduate
- Cage Cashier Operations
- Guest Experiences
- Rewards Programs
- Creative Solutions
- Critical Thinking
- Billing and Payment Processing
- Equipment Troubleshooting
- Inventory Counts
- Product Merchandising
- Operating Cash Registers
- Dispensing Lottery Tickets
- Hospitality and Accommodation
- Equipment Maintenance
Timeline
Cage Cashier
Firekeepers Casino Hotel
09.2023 - Current
Gas Station Attendant
Costco Wholesale Corp
02.2023 - 09.2023
Member Service Clerk
Costco Wholesale
09.2021 - 09.2023
Front End Assistant
Costco Wholesale Corp
07.2021 - 09.2023
Front End Cashier
Costco Wholesale Corp
01.2020 - 07.2021
Food Court Assistant
Costco Wholesale Corp
07.2019 - 09.2023
Maintenance Assistant
Costco Wholesale Corp
05.2019 - 01.2020
Grocery Store Clerk
Pine Lake Grocery
06.2018 - 05.2019
Cashier and Overnight Baker
WESCO
04.2015 - 03.2018
Ongoing Study For Bachelors of Applied Science - Accounting Technology And Bookkeeping
Western Michigan University
Associate of Applied Science - Accounting Technology And Bookkeeping
Western Michigan University
High School Diploma -
Plainwell High School
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