Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic
Johanna O’Brien

Johanna O’Brien

Penasco,NM

Summary

Proven expert in task management and strong interpersonal skills, I enhanced customer loyalty at Walgreens by streamlining processes and fostering team collaboration. My meticulous approach to quality assurance and proficiency in POS systems significantly improved service efficiency. Achievements include leading teams to exceed customer satisfaction goals, demonstrating both hard and soft skills critical to retail excellence.

Knowledgeable employee with solid background in creating high-quality service and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.

Friendly cashier with great people skills and sales experience. Dedicated to creating personalized customer experiences.

Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Cashier

Ingles Supermarket
07.2015 - 10.2015
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier Team Lead

Walgreens
10.2014 - 05.2015
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.

Barista and Cashier

Starbucks
Leesburg , VA
09.2013 - 05.2014
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

No Degree - General Studies

Lord Fairfax Community College
Middletown, VA
12-2007

Skills

  • Point of sale operation
  • Cash handling accuracy
  • Customer service
  • Inventory management
  • Sales reporting
  • Customer relationship management

Accomplishments

  • Served individually made coffee drinks to over a few hundred customers daily.
  • Promoted to head cashier after only 6 months for exceptional performance.
  • Achieved 100% of sales quote.

Skills

  • Task Management Expertise

Timeline

Cashier

Ingles Supermarket
07.2015 - 10.2015

Cashier Team Lead

Walgreens
10.2014 - 05.2015

Barista and Cashier

Starbucks
09.2013 - 05.2014

No Degree - General Studies

Lord Fairfax Community College

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