Johanna Pace
Pensacola,FL
Summary
Proven track record of driving revenue growth at ITECSA through strategic planning and data-driven decision-making. Demonstrates a strong work ethic and professional appearance, contributing to sustained business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Vallartas Mexican Restaurant
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Business Executive
ITECSA
01.2020 - 08.2022
- Developed strategy to combat increased competitive presence within territory.
- I built a database of new prospects as a result of agile market research.
- Generate new long-term customers during my period
- Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Managed and organized internal communication to hold staff accountable to priorities.
- Implemented data-driven decision-making to optimize resource allocation, driving revenue growth for the company.
Administrative Assistant
Quamtun Coaching Group
06.2015 - 11.2019
- Keeping track of the general manager's agenda, making payrolls and supervising call staff
center, contact by phone and send emails with account statements to customers - Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
English
Pensacola State College
Pensacola, FL2023
Others Courses
Costa Rica2016
Sociology
University of Costa Rica
San Jose, Costa Rica01.2000
High School Diploma -
Liceo Justo A.Facio
San Jose, Costa Rica11.1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Companionship
- Ordinate
- Responsible
- Disciplined
- Professional Appearance
- Sales expertise
- Sales Techniques
- Supply Restocking
Timeline
Server
Vallartas Mexican Restaurant
09.2023 - 03.2024
Business Executive
ITECSA
01.2020 - 08.2022
Administrative Assistant
Quamtun Coaching Group
06.2015 - 11.2019
English
Pensacola State College
Others Courses
Sociology
University of Costa Rica
High School Diploma -
Liceo Justo A.Facio