Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Johanna Paternina D.

Orlando,USA

Summary

Dynamic professional with extensive experience in customer service, sales and retail business administration with computer literacy and and competency in Microsoft Office programs, knowledge of medical terminology and procedures , which allows me to provide quality service in specific healthcare areas. I have experience in administrative tasks such as filing, data entry, and maintaining organized records. I have organizational skills and ability to multitask efficiently, detail-oriented committed to teamwork and with ability to work well independently, with a focus on rapid learning and process optimization. I have an intermediate level of English language, able to read effectively typical workplace policies/memos/instructions, and able to converse with reasonable English profiency. I can follow and understand instructions and complete training programs with efficiency.

Overview

12
12
years of professional experience

Work History

Medical Scheduler

True Health
Orlando, USA
05.2024 - 03.2025
  • Responsible for professionally responding to telephone inquiries from callers (Spanish line mostly) and ensuring patient satisfaction by providing quality service.
  • Identifying patient needs and assisting them with concerns related to healthcare issues.
  • Enters, updates, and ensures accuracy of patient demographics information.
  • Follow HIPAA guidelines to ensure patient confidentiality.
  • Familiarity and knowledge with electronic health record systems (Athena).

Store Manager

WIC Pine Hills Food Center
Orlando, USA
10.2022 - 03.2024
  • Conducted daily store operations, including opening and closing procedures.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Developed relationships with suppliers to negotiate better prices.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Sales Representative

Alcon Pharmaceuticals
Venezuela
09.2013 - 05.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Provided technical support for customers using the company's products or services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Attended industry events such as conferences, seminars.

Education

Bachelor of Science - Petroleum Engineering

Universidad De Oriente
Venezuela
08.2005

Skills

  • Customer service
  • Computer proficiency / Microsoft Office Suite
  • Medical terminology
  • Administrative support
  • Organizational skills, detail-oriented
  • Team collaboration
  • Quick learning
  • Electronic health records
  • Appointment coordination
  • Data entry proficiency
  • Analytical skills

Languages

  • Spanish, Native speaker
  • English, Limited

Languages

Spanish
Full Professional
English
Limited

Timeline

Medical Scheduler

True Health
05.2024 - 03.2025

Store Manager

WIC Pine Hills Food Center
10.2022 - 03.2024

Sales Representative

Alcon Pharmaceuticals
09.2013 - 05.2022

Bachelor of Science - Petroleum Engineering

Universidad De Oriente

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