Johanna Patino
hypoluxo,FL
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Creative Hairstylist offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business. Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Door Host
Spearmint Rhino
West Palm Beach, FL
08.2022 - 08.2024
- Managed reservations by phone or online booking systems such as Open Table.
- Checked customer IDs against credit cards used for payment to ensure accuracy of transactions.
- Collected payments from customers including cash, debit and credit cards, and gift certificates.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Balanced cash drawers at the end of each shift.
- Recognized by management for providing exceptional customer service.
Bartender/Waitress
PLANTA
West Palm Beach, FL
03.2021 - 08.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
Guest Service Representative
One Parking
West Palm Beach, FL
06.2021 - 06.2022
- Ensured financial accuracy by collecting deposits, fees, and payments
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Provided information and directions to guests to various areas of the property, including the casino, gift shop, and dining areas
- Ensured transaction security by comparing payment cards to identification
- Kept track of accounts and ran daily reports to double-check totals
- Resolved guest complaints in a professional manner.
- Performed daily cashiering duties including balancing accounts at end of shift.
Brand Ambassador
One Parking and Related
West Palm Beach, FL
06.2021 - 06.2022
- Planned and organized sampling events working closely with retail store managers and leaders
- Developed strong working relationships with engineering, marketing, sales, and customer service personnel
- Raised brand awareness through event marketing, demonstrations, sales, and brand promotion
- Collaborated closely with clients to identify needs and challenges, as well as campaign themes that were solution-oriented
- Attend staff training sessions
- Had an excellent attendance record and was always on time for work
Lead Barista
RH West Palm | The Gallery at Rosemary Square
West Palm Beach, FL
12.2017 - 12.2020
- Refilled and rotated items on the shelves to keep the inventory well-stocked
- Looked after [Type] equipment and made minor repairs to keep the coffee machines running smoothly
- Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines
- Described menu items, special offerings, and wine pairings that were appropriate
- All equipment was operated and sanitized in a safe and proper manner by me
- Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did
- Was able to quickly and effectively resolve guest complaints
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Created and maintained a pleasant working environment
Crew Member
Dunkin'
Lake Worth, FL
12.2014 - 10.2017
- Company Overview: Full-service food provider
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled
- Worked in a [Type] establishment as a full-service food provider, taking orders, preparing meals, and collecting payments
- Quickly distributed food to the wait staff in order to provide excellent customer service
- Full-service food provider
Education
Cosmetology
Hollywood Institute of Beauty Careers
West Palm Beach, FL08-2024
High School Diploma -
John I. Leonard High School
Greenacres, FL01.2014
Skills
- Organization
- Problem resolution
- Supervision
- Customer service
- Team building
- Invoice processing
- Excellent multi-tasker
- Bilingual
- Hair Styling
- Health and Safety Regulations
- Hair Coloring and Highlighting
Certification
Pro Extension Certified
Languages
English
Professional
Spanish
Professional
Timeline
Front Door Host
Spearmint Rhino
08.2022 - 08.2024
Guest Service Representative
One Parking
06.2021 - 06.2022
Brand Ambassador
One Parking and Related
06.2021 - 06.2022
Bartender/Waitress
PLANTA
03.2021 - 08.2022
Lead Barista
RH West Palm | The Gallery at Rosemary Square
12.2017 - 12.2020
Crew Member
Dunkin'
12.2014 - 10.2017
Cosmetology
Hollywood Institute of Beauty Careers
High School Diploma -
John I. Leonard High School