Johanna Pierre Darnolle
Miami,FL
Summary
Dedicated professional with a strong background in customer service and teamwork. Skilled in problem-solving and attention to detail, consistently delivering exceptional service in fast-paced environments.
Self-motivated and dependable individual with substantial experience in hospitality. Known for flexibility and strong attention to detail, contributing to team success and enhancing customer satisfaction in high-pressure settings.
Overview
3
3
years of professional experience
Work History
Houskeeping
Hotel Capital Vacations
Hollywood, FL
11.2025 - 12.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
The Katz Restaurant
North Miami, FL
04.2024 - 11.2024
- Provided attentive service to customers in a fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Learned food safety protocols and maintained cleanliness standards throughout the shift.
- Supported team members during peak hours to ensure efficient operations.
- Collaborated with kitchen staff to deliver timely orders and enhance customer satisfaction.
- Managed cash register transactions accurately and efficiently during busy periods.
- Maintained stock levels of supplies and assisted with inventory management tasks.
- Adapted to diverse customer needs, ensuring a welcoming dining experience for all guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Science -
College Elie Castor
Guyane Francaise10-2020
High School Diploma -
College Evangelical The Reference of Thomassin
Pap Haiti03-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Accomplishments
- Achieved with accuracy and efficiency maintains cleanliness and order in homes or facilities, performing daily tasks like dusting, vacuuming, mopping, making beds, changing linens, and taking out trash. Restocking toiletries and other amenities in hotel rooms
- Replacing used towels and linens
- Observing the conditions of guests' rooms to ensure lights and electronics are working
- Responding to guests' requests
- Adhering to health and safety standards set by employers
- Reporting any damage left by guests to supervisors.
Languages
French & Creole- little bit English
Professional Working
Timeline
Houskeeping
Hotel Capital Vacations
11.2025 - 12.2026
Waitress
The Katz Restaurant
04.2024 - 11.2024
Associate of Science -
College Elie Castor
High School Diploma -
College Evangelical The Reference of Thomassin