Johanna Pili
Miami Beach
Summary
Professional friendly and enthusiastic waitress with 16 years of experience with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, bartending, marketing and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Have tried many position in hospitality as bartender, hostess, waitress, head waitress and also worked in event as coordinator makes me multi-skilled professional
Overview
2026
2026
years of professional experience
Work History
Waitress
Queen Restaurant
2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Managed multiple tables efficiently while maintaining high satisfaction levels.
- Skilled at working independently and collaboratively in a team environment.
- Bottle service skills
Head Waitress
Roselys Fairmont Hotel Queen Elisabeth
2023 - 2024
- Supervised waitstaff to ensure exceptional customer service and efficient workflow.
- Trained new team members on menu offerings and service protocols.
- Coordinated with kitchen staff to optimize food delivery and presentation.
- Managed reservations, ensuring accurate table assignments during peak hours.
Head Hostess
Roselys at Queen Elizabeth Fairmont Hotel
2022 - 2023
- Managed front-of-house operations to ensure efficient guest seating and service flow.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented scheduling systems to optimize staff coverage during peak hours.
- Analyzed reservation trends to improve seating strategy and maximize restaurant capacity.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Bartender
Nacara at Fairmont Queen Elisabeth Hotel
2021 - 2022
- Crafted signature cocktails and maintained accurate inventory of bar supplies.
- Developed seasonal drink menus, incorporating customer feedback and trends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation and bar procedures.
- Managed cash register operations, ensuring accuracy in transactions.
Assistant Maitre D'
Windsor Ballroom
2019 - 2021
- Coordinated dining room operations, ensuring seamless guest experiences and efficient service flow.
- Trained and mentored junior staff on service protocols and customer engagement techniques.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed staff schedules and maintained adequate coverage for all shifts.
Event Coordinator
Quadbridge
2019 - 2020
- Coordinated logistics for various events, ensuring timely setup and breakdown processes.
- Managed vendor relationships, negotiating contracts to secure optimal services and pricing.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Coordinated schedules and timelines for events.
Waitress
Matignon
2014 - 2019
- Greeted and assisted guests with exceptional customer service, ensuring a welcoming and enjoyable atmosphere.
- Provided menu information, took drink and served beverages in a timely manner.
- Maintained knowledge of the club drink, including signature cocktails and bottle service.
- Managed multiple tables and sections during peak hours, handling customer requests and ensuring satisfaction.
- Processed payments through cash, credit cards, and mobile payments, ensuring accurate transactions.
- Ensured cleanliness and organization of the service area, restocked supplies as needed, and adhered to health and safety standards.
Education
Professional Sales baccalaureate -
Lycée Sainte Elizabeth
Marseille, France01.2013
Skills
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient in point-of-sale (POS) systems
- Knowledge of food, wine and beverage menus, including dietary requirements
- Fluent in French and English
- Strong attention to detail and organizational skills
- Bottle service
- Team collaboration
- Strong multitasking
LANGUAGES
English: Bilingue
French: Native
Timeline
Waitress
Queen Restaurant
2025 - Current
Head Waitress
Roselys Fairmont Hotel Queen Elisabeth
2023 - 2024
Head Hostess
Roselys at Queen Elizabeth Fairmont Hotel
2022 - 2023
Bartender
Nacara at Fairmont Queen Elisabeth Hotel
2021 - 2022
Assistant Maitre D'
Windsor Ballroom
2019 - 2021
Event Coordinator
Quadbridge
2019 - 2020
Waitress
Matignon
2014 - 2019
Professional Sales baccalaureate -
Lycée Sainte Elizabeth
HOBBIES
Travelling, Working out, Archery, Walking