Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Johanna Polanco Ortiz

Johanna Polanco Ortiz

Chicago,IL

Summary

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner, Manager

Taka's Shoetique
11.2014 - 11.2016
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Aligned branding initiatives and sales strategies with client goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Trained and motivated employees to perform daily business functions.

Human Resources and Labor Relations Manager

Maritime Trasports Authority
09.2008 - 11.2010
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Recruited top talent to maximize profitability.

Human Resources and Labor Relations Director

Maritime Transport Authority
03.2008 - 09.2008
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Developed incentive program for hiring of and retaining of employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Structured compensation and benefits according to market conditions and budget demands.

Human Resources Specialist

Ports Authority
01.2004 - 08.2005
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.

Education

Doctor of Business Administration - Human Resources Management

North Central University
Minneapolis, MN
06.2024

MBA - Management

Ana G. Mendez University
South Florida, Fl
05.2021

MBA - Accounting

Ana G. Mendez University, Cupey
Cupey, PR
12.2019

MBA - Human Resources

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR
06.2005

BBA - Accounting And Human Resources

American University of Puerto Rico
Bayamon, PR
06.2004

Skills

  • Business Development
  • Design Coordination
  • Hiring and Staffing
  • Business Planning
  • Business Administration
  • Sales Leadership
  • Staff Management
  • Coaching and Mentoring
  • Human Resource Management

Certification

  • Certified Human Resources, Superior Education Institute, San Juan, PR
  • Benefits and Compensation Certification, Superior Education Institute, San Juan, PR

Languages

Spanish
Full Professional

Timeline

Owner, Manager

Taka's Shoetique
11.2014 - 11.2016

Human Resources and Labor Relations Manager

Maritime Trasports Authority
09.2008 - 11.2010

Human Resources and Labor Relations Director

Maritime Transport Authority
03.2008 - 09.2008

Human Resources Specialist

Ports Authority
01.2004 - 08.2005

Doctor of Business Administration - Human Resources Management

North Central University

MBA - Management

Ana G. Mendez University

MBA - Accounting

Ana G. Mendez University, Cupey

MBA - Human Resources

Sistema Universitario Ana G Mendez - Universidad Metropolitana

BBA - Accounting And Human Resources

American University of Puerto Rico

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Johanna Polanco Ortiz