Johanna Provost
Anoka,MN
Summary
Branch and operations leader with a background in staffing, administration, and systems coordination. Brings hands-on support for recruiting, onboarding, compliance, payroll accuracy, and client relations while driving efficient branch operations and strong team performance. Known for maintaining order, accuracy, and service quality across daily business priorities.
Overview
8
8
years of professional experience
Work History
Branch Manager
Masterson Staffing Solutions
Monticello, Minnesota
07.2026 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Led and motivated team members to maximize performance and enhance branch profitability.
- Managed recruiter schedules, client requests, and candidate placements to streamline operations.
- Cultivated client relationships to effectively address workforce staffing needs.
- Coordinated interview activity, job orders, and daily branch priorities.
- Resolved employee concerns and client service issues promptly.
- Assisted with onboarding, screening, and hiring compliance for assigned workers.
- Reviewed payroll entries, timecards, and assignment changes for accuracy.
- Supported branch operations for Masterson Staffing Solutions' staffing office.
Assistant Branch Manager
Masterson Staffing Solutions
Monticello, MN
04.2026 - Current
- Supported team leadership initiatives to drive branch operational efficiency and improve workflow.
- Provided customer and client support, strengthening business relationships to enhance service satisfaction.
- Led recruiting and onboarding processes to ensure smooth integration of new hires into daily office operations.
Merchandising Administrator
Ahold/Giant Foods
Carlisle, PA
12.2024 - 04.2026
- Collaborated with category managers, vendors, and cross-functional teams to streamline workflows and improve operational efficiency.
- Managed merchandising and administrative operations, ensuring accurate data and compliance with standards.
- Maintained accurate reporting across merchandising systems and documentation for operational clarity.
Administrative Assistant
Brown Plus
Camp Hill, PA
07.2024 - 12.2024
- Supported executives by managing schedules, preparing reports, and organizing financial documentation.
- Coordinated administrative functions, ensuring organized business records for efficient retrieval.
- Assisted with operational support and coordinated internal processes to enhance workflow.
Merchandising Administrator (Contract)
US Tech Solutions / Ahold-Giant Foods
Carlisle, PA
04.2023 - 07.2024
- Improved product and pricing data accuracy within corporate merchandising systems.
- Collaborated with internal teams to resolve discrepancies, enhancing operational efficiency and maintaining product integrity.
- Processed purchase orders, vendor agreements, compliance documentation to ensure timely fulfillment and adherence to standards.
Systems Administrator
Pentagon Federal Credit Union
03.2022 - 02.2023
- Maintained systems and user accounts, implementing security updates to ensure operational continuity.
- Optimized workflows across departments to improve efficiency and system performance.
- Provided technical support, collaborating with HR and finance teams to streamline system integration.
- Worked remotely to support team objectives.
Systems Administrator
Bayview Home Loans
08.2021 - 03.2022
- Administered system functionality and user accounts, ensuring security permissions aligned with organizational standards.
- Ensured data integrity and adherence to internal security standards.
- Facilitated system integrations and provided troubleshooting support, enhancing collaboration across departments.
- Supported team activities remotely, maintaining effective communication and workflow continuity.
General Manager
Aegis Logistics, LLC
Minneapolis, MN
08.2019 - 08.2021
- Supervised hiring, onboarding, and employee support functions to foster a cohesive and well-trained workforce.
- Streamlined operational processes, enhancing compliance and facilitating smoother workflows.
- Directed daily operations, managed accounts receivable/payable processes, and oversaw vendor relationships to ensure effective resource allocation.
General Manager
EPG
Minneapolis, MN
12.2018 - 08.2019
- Led daily operations to ensure efficient service delivery and workflow management.
- Coordinated scheduling, administrative tasks, and team supervision to enhance operational effectiveness.
- Fostered client relationships and resolved issues promptly to maintain high satisfaction levels.
Education
Diploma -
Anoka High School
Anoka, MinnesotaSkills
- Branch operations
- Operations Coordination
- Workflow Optimization
- Operational Management
- Process Improvement
- Vendor Management
- Compliance
- Contract Management
- Cross-Functional Collaboration
- Microsoft Office Suite
- Executive Support
- Payroll Management
- Client relations
- Leadership
Awards
Operational Excellence Award – JG Wentworth Home Lending
Education & Training
- Encompass Training
- DemandTec Training
- Periscope Training
Timeline
Branch Manager
Masterson Staffing Solutions
07.2026 - Current
Assistant Branch Manager
Masterson Staffing Solutions
04.2026 - Current
Merchandising Administrator
Ahold/Giant Foods
12.2024 - 04.2026
Administrative Assistant
Brown Plus
07.2024 - 12.2024
Merchandising Administrator (Contract)
US Tech Solutions / Ahold-Giant Foods
04.2023 - 07.2024
Systems Administrator
Pentagon Federal Credit Union
03.2022 - 02.2023
Systems Administrator
Bayview Home Loans
08.2021 - 03.2022
General Manager
Aegis Logistics, LLC
08.2019 - 08.2021
General Manager
EPG
12.2018 - 08.2019
Diploma -
Anoka High School