JOHANNA QUINONES
Tampa,FL
Summary
Dedicated, proactive and goal-oriented professional with excellent time management and problem-solving skills. Bilingual with strong passion for delivering exceptional service delivery, and customer retention. Known for enhancing operational efficiency, client satisfaction, reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Business Development Manager
Genesis Wellness Clinic/PT Now
03.2025 - Current
- Develop and manage referral relationships with medical professionals, gyms, wellness providers, attorneys, and community organizations to drive patient growth.
- Promote a wide range of services including physical therapy, IV cocktail therapy, mental health support, pain management, medication management, compounding pharmacy, transportation assistance, and both invasive and non-invasive medical procedures.
- Conduct in-person outreach, cold visits, and follow-ups to educate partners on clinic services and coordinate referral pathways.
- Maintain and organize CRM data (HubSpot) for over 200 contacts; track lead activity, manage touchpoints, and generate regular progress reports.
- Attend networking events, chamber meetings, and community engagements to increase brand visibility and clinic presence.
- Collaborate with clinic directors to develop targeted outreach campaigns and evaluate marketing performance.
- Submit detailed daily reports using HubSpot and Excel to ensure accountability and strategic planning.
Case Manager and Marketing Assistant
DR Law Center
06.2024 - 03.2025
- Supported attorney in case management for Personal Injury, Business Law matters, and Brokerage including client intake, documentation, and pre-suit demand preparation
- Maintained organized case files and coordinated with medical providers to obtain necessary records, and track deadlines.
- Managed daily office operations, scheduling, and vendor relations
- Led business development efforts, representing the firm at BNI, generating 6 referrals and securing 6 new clients in 5 months- including a $1M+ client
- Executed marketing and networking strategies, including social media content creation (Levitate), branding review, and relationship building
- Drafted and reviewed legal documents for business law clients.
- Maintained strict confidentiality and ensured compliance with legal procedures and ethical standards.
Service Operations Manager
Quality Building Controls dba Albireo Energy
05.2014 - 06.2024
- Liaise daily with Albireo Energy management, clients, tenants, and subcontractors
- Oversee all service operations from installation to completion, ensuring efficiency and profitability with high success rate.
- Submit monthly financial forecasts to drive growth projects, and maintenance agreements
- Sold 3-5-year service contracts, generating hundreds of thousands in secured future revenue from new and existing clients over three years
- Provided technical and operational support for service sales opportunities
- Led and developed a team of field technicians and support staff
- Maintained proactive customer communication throughout project phases
Prior Authorization Representative/Letters Specialist
Coventry Healthcare/ Aetna
04.2012 - 05.2014
- Ensure communications and letters are processed within State mandated turnaround time frames
- Review Medical Director rationale to ensure the medical decision matches the letter to be created, and sent to providers, and/or members
- Translate medical rationale in a common reading level and format for notification letters
- Assist supervisor with communications to team, providers, nurses, and medical directors
- Handle provider inquiries, complaints, and service requests
- Communicate medical needs and educate providers on prior authorization requests
- Approve authorizations on a Prior Auth level in accordance with health plan guidelines
Project Coordinator/Contract Billing Clerk
Strategic Equipment & Supply Corp.
12.2002 - 01.2012
- Project Coordinator for Crispers
- Sales Support for Account Managers
- Ensure customer lead times are met
- Contract billing/Service billing Support
- Purchase Orders for all Crispers, Hannaford, Food Lion accounts
Education
High School -
Thomas Jefferson High School
01.1995
Skills
- Bilingual
- Case Management/Legal Assistant
- Lexis AI
- Service and Project Management
- Microsoft office
- CRM - HubSpot
- Client Relations/Business Development
- Microsoft Dynamics AX/D365
- Problem Solving
Languages
Spanish
Timeline
Business Development Manager
Genesis Wellness Clinic/PT Now
03.2025 - Current
Case Manager and Marketing Assistant
DR Law Center
06.2024 - 03.2025
Service Operations Manager
Quality Building Controls dba Albireo Energy
05.2014 - 06.2024
Prior Authorization Representative/Letters Specialist
Coventry Healthcare/ Aetna
04.2012 - 05.2014
Project Coordinator/Contract Billing Clerk
Strategic Equipment & Supply Corp.
12.2002 - 01.2012
High School -
Thomas Jefferson High School
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