Johanna Ramirez-Silva

Work History

Registered Behavioral Technician

One Love Autism Center

01.2020 - Current

Supported clients in achieving their goals through consistent data collection and analysis.
Increased client engagement by employing creative and age-appropriate activities during sessions.
Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
Promoted a safe environment, ensuring adherence to agency policies and procedures.
Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
Enhanced client progress by implementing individualized behavior intervention plans.
Provided compassionate care while addressing clients'' unique needs and preferences.
Maintained accurate records, contributing to the overall success of treatment plans.
Treated clients and families with respect and dignity.
Charted on each patient daily.
Improved communication skills among clients through targeted social skills training interventions.
Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

Care Partner

Poets Walk. Memory Care

09.2019 - Current

Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Enhanced patient comfort by providing personalized care and support throughout their stay.
Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
Provided emotional support to patients and families, fostering a positive environment during difficult times.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Provided safe mobility support to help patients move around personal and public spaces.

Temporary Covid Hall Aide

Will-O-Bell Nursing Home

08.2022 - 09.2022

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
Prepared and edited documents to produce precise, accurate and professional communication.
Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.

Medical Assistant

Dr. Nandipaty Pediatrics

09.2015 - 12.2015

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Conduct labs on patients, check vitals, administer immunizations

Clerical Assistant

Southern Careers Institute

03.2015 - 07.2015

Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Waitress

Papa Joes Burgere and Stuff

03.2013 - 04.2014

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Conduct cash register money count

Sales Associate

Sears

08.2012 - 01.2013

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Representative

Advanced Call Center Technologies

09.2011 - 01.2012

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Summary

Overview

Work History

Registered Behavioral Technician

Care Partner

Temporary Covid Hall Aide

Medical Assistant

Clerical Assistant

Waitress

Sales Associate

Customer Service Representative

Education

Certificate - Nurses Aide

Certificate - Medical Assistant

Diploma -

Skills

Certification

Timeline

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