Johanna Ramos
Jacksonville
Summary
Professional with robust background in community engagement and digital communications. Adept at fostering strong relationships and driving community growth through strategic initiatives. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.
Overview
18
18
years of professional experience
Work History
Community Manager
RHP Properties
05.2017 - 12.2018
- Manage Community of 349 Manufactured Homes.
- Maintain Community relations.
- Organize Community Events and Community Meetings.
- Less than 2% per month in Delinquencies with 100K Ledger.
- Responsible for daily collection input in MA Software, Contacting Residents on a daily basis by call or by a home visit. Entering Monies in MA Software. Send notices to residents for any NSF’S.
- Account payables, paying vendor accounts, data entry of all invoices.
- Contact Vendors for updated COI’S or pending invoices not received, research of new vendors comparing bids.
- Coordinate Sales with future residents. Follow ups, receiving proper qualifying documents for future residents.
- Responsible for training new office staff including but not limited ACM in responsibilities and tasks given. Providing administrative instructions directed by Company Policy.
- Responsible for assisting community managers with monthly community meetings and monthly calendar events.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Shop Owner
Jojo's Jewelry and Gift Shop
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Community Manager
RHP Properties
09.2018 - 08.2019
- Assist 640 Mobile Homes in a non-deed Community.
- Maintain Community relations.
- Organize Community Events and Community Meetings.
- Less than 2% per month in Delinquencies with 375K Ledger.
- Responsible for daily collection input in MA Software, Contacting Residents on a daily basis by call or by a home visit. Entering Monies in MA Software. Send notices to residents for any NSF’S.
- Account payables, paying vendor accounts, data entry of all invoices.
- Contact Vendors for updated COI’S or pending invoices not received, research of new vendors comparing bids.
- Assist Sales Coordinator with future residents. Follow ups, receiving proper qualifying documents for future residents.
- Responsible for training new office staff including but not limited to Sales Coordinator and Assist Community Manager in responsibilities and tasks given. Providing administrative instructions directed by Company Policy and Community Manager.
- Responsible for assisting community managers with monthly community meetings and monthly calendar events.
Assistant Community Manager
RHP Properties
08.2015 - 10.2018
- Assist 640 Mobile Homes in a non-deed Community.
- Maintain Community relations.
- Organize Community Events and Community Meetings.
- Less than 2% per month in Delinquencies with 375K Ledger.
- Responsible for daily collection input in MA Software, Contacting Residents on a daily basis by call or by a home visit. Entering Monies in MA Software. Send notices to residents for any NSF’S.
- Account payables, paying vendor accounts, data entry of all invoices.
- Contact Vendors for updated COI’S or pending invoices not received, research of new vendors comparing bids.
- Assist Sales Coordinator with future residents. Follow ups, receiving proper qualifying documents for future residents.
- Responsible for training new office staff including but not limited to Sales Coordinator and Assist Community Manager in responsibilities and tasks given. Providing administrative instructions directed by Company Policy and Community Manager.
- Responsible for assisting community managers with monthly community meetings and monthly calendar events.
Owner/Operator
Vintage Boutique & More
04.2012 - 04.2015
- Sole Owner business operations.
- Managing sales.
- Data entry of inventory.
- Outreach Marketing.
- QuickBooks, entering inventory, receipt of sales, payables.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
Assistant Community Manager
Spinnaker Reach/Tax Credit
12.2011 - 09.2012
- Assist in 296 Tax Credit Apartment units, Section 8, Subsidized housing.
- Assist Community Manager in all collections and leasing (sales).
- Review weekly account receivable and account payables, data entry of all invoices.
- Accountable for creating market surveys.
- Reliable for weekly reports, budget variance reports, evictions, bond reports.
Assistant Community Manager
Logan’s Pointe/Tax Credit
12.2006 - 02.2010
- Assist in 248 Tax Credit Apartment units, Section 8, Subsidized housing.
- Assist Community Manager in all collections and leasing (sales).
- Responsible for reviewing the weekly Rent Roll.
- Accountable to enter account receivable and account payables.
- Director of outreach marketing.
- Assigned to review weekly reports, budget variance reports, evictions, bond reports market surveys, promotional planning, pricing.
- Delegated to audit files for compliance with Tax Credit Florida Housing Clause, every 6 months.
- Responsible for administration forms and files for Section 8 applicants, taking vouchers to the JHA building to confirm voucher value.
- Logistically organizing and coordinating quarterly community events to maximize resident retention.
Education
High School Diploma -
Miguel M. Muñoz
01.1996
Cosmetology-Nail Tech
Caguas Puerto Rico Cadimar College
01.1998
Business Administration
Cadimar College
01.1997
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Financial budgeting and reporting
- Vendor management
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Schedule planning
- Online advertising
- Payment processing
LNGG
Bilingual: Spanish and English
Accomplishments
- Participated in various Community activity events with children, encouraging them to succeed.
- Member of MAAM Jax Church and Supervisor of 5 Kingdom Houses, assisting youth, couples and Families. July 2015-Current.
- Plan Family Events
- Plan Finances to assist Families.
- Research of assistance for the needy.
- Plan women conferences
- Translate
- Created Youth Group, currently we have 13 + Kids that we service, since January-2016-Current
- Created Multi Family Group, currently we have 25 + that we service, since September-2015-Current.
Timeline
Shop Owner
Jojo's Jewelry and Gift Shop
01.2023 - Current
Community Manager
RHP Properties
09.2018 - 08.2019
Community Manager
RHP Properties
05.2017 - 12.2018
Assistant Community Manager
RHP Properties
08.2015 - 10.2018
Owner/Operator
Vintage Boutique & More
04.2012 - 04.2015
Assistant Community Manager
Spinnaker Reach/Tax Credit
12.2011 - 09.2012
Assistant Community Manager
Logan’s Pointe/Tax Credit
12.2006 - 02.2010
Cosmetology-Nail Tech
Caguas Puerto Rico Cadimar College
Business Administration
Cadimar College
High School Diploma -
Miguel M. Muñoz
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