Tania Hernandez
Summary
Dedicated and detail-oriented administrative professional with experience in clerical support and food service within healthcare settings. Seeking to leverage strong organizational skills and commitment to quality patient care as a Unit Secretary.
Overview
17
17
years of professional experience
Work History
Food Service Associate
John Muir Health, Walnut Creek Medical Center
10.2024 - Current
- Prepare and serve various food and drink items to patient specifications in fast-paced environments.
- Manage special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for patient safety.
- Assist in inventory management, ensuring adequate stock levels and minimizing waste, showcasing organizational skills relevant to the unit secretary position.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected patient loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cross-trained in other kitchen positions to support staff and meet patient needs.
- Maintained cleanliness and organization in the food service area, reflecting attention to detail vital in a healthcare environment.
- Prepared additional ingredients during downtime for expected busy periods.
Office Assistant
Antioch Unified School District
07.2023 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated and scheduled meetings and appointments.
Food Associate
Antioch Unified School District
02.2023 - 08.2023
- Implement and maintain quality control processes.
- Operate cash register to record transactions accurately and efficiently.
- Greet 500+ students at counter to fulfill requests and answer questions.
- Set up and break down food service lines quickly to maintain service flow.
- Learn other teammates' work tasks to train as backup.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Replenish condiments, beverages, and supplies while maintaining cleanliness of service areas.
Cook Manager
Taquizas Jalisco
01.2009 - Current
- Place food orders with suppliers on a weekly basis, taking into account kitchen budget and expected demands.
- Deliver exceptional customer service to guests with friendliness and a positive attitude.
- Manage staff schedules and maintain adequate coverage for all shifts.
- Verify prepared food met standards for quality and quantity before serving to customers.
- Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handle booking and bookkeeping tasks, ensuring financial records are up to date.
- Managed service contract deposits and maintained records of transactions.
- Assist with social media management to enhance the company's online presence.
Education
High School Diploma -
Antioch High School
Antioch, CA06.2010
Skills
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite and healthcare management software
- Excellent organizational and multitasking abilities
- Detail-oriented with a focus on accuracy
- Experience in food service operations and customer service
- High-Volume Environment adaptability
- Cross-functional teamwork and collaboration
- Service-minded with a focus on patient care
- Expertise in stocking, replenishing, and supply inventory management
- Proficient in telephone reception and customer service
Languages
Spanish
Native or Bilingual
Timeline
Food Service Associate
John Muir Health, Walnut Creek Medical Center
10.2024 - Current
Office Assistant
Antioch Unified School District
07.2023 - 10.2024
Food Associate
Antioch Unified School District
02.2023 - 08.2023
Cook Manager
Taquizas Jalisco
01.2009 - Current
High School Diploma -
Antioch High School
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