Johanna Randall
Clinton,IN
Summary
Dynamic Logistics Coordinator and Front Desk Medical Receptionist with a proven track record at J & G Midwest Express, LLC, and Horizon Health. Expert in reducing transportation costs and ensuring HIPAA compliance, showcasing strong problem-solving and exceptional customer service skills. Achieved preferential vendor pricing and enhanced patient satisfaction through efficient service.
Overview
27
27
years of professional experience
Work History
Logistics Coordinator
J & G Midwest Express, LLC
01.2023 - 12.2023
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Studied data to identify trends and patterns in transportation activity.
- Negotiated contracts to secure favorable rates and terms.
Front Desk Medical Receptionist
Horizon Health
02.1997 - 11.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Bachelor of Science - Fashion Merchandising/Business Administration
Eastern Illinois University
Charleston, IL05-1994
Skills
- Problem-solving
- Decision-making
- Customer service
Timeline
Logistics Coordinator
J & G Midwest Express, LLC
01.2023 - 12.2023
Front Desk Medical Receptionist
Horizon Health
02.1997 - 11.2023
Bachelor of Science - Fashion Merchandising/Business Administration
Eastern Illinois University
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