Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Ray

Talihina

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

28
28
years of professional experience

Work History

Lead Shift Keyholder Nights

Dollar General
06.2023 - 01.2024
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Increased sales performance through effective product knowledge and targeted upselling techniques.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.
  • Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
  • Consistently upheld company standards for cleanliness, hygiene, safety protocols throughout the store premises.
  • Resolved customer issues professionally while maintaining composure under high-pressure situations.

Housekeeping Room Attendant

Surestay Best Western
05.2023 - 08.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

Housekeeping and Laundry Attendant

EVS Choctaw Nation Hospital
06.2019 - 04.2023
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Childcare Provider

Alyissa Sharp
01.2016 - 05.2019
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Helped children develop motor skills in preparation for preschool and kindergarten.

Medical Office Assistant

Sparks Regional Medical Center
01.2011 - 05.2011
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.

Teaching Assistant

Kiabois Headstart
08.2006 - 02.2010
  • Improved overall class participation by implementing group activities and project-based learning.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
  • Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.

Sales Associate

Wal-Mart Supercenter
03.2000 - 05.2005
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Receptionist

United Country Realty Jim Mixon
04.1996 - 11.1999
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

GED -

Carl Albert State College
Poteau, OK
05.1998

Skills

  • Stock Management
  • Quality Control
  • Sales Proficiency
  • Team Player
  • Hard-Working Mindset
  • Quality Assurance
  • Multi-Tasking Strength
  • Good Communication Skills
  • Cash Handling
  • Effective Communication
  • Customer Service Excellence
  • Reliability

Timeline

Lead Shift Keyholder Nights

Dollar General
06.2023 - 01.2024

Housekeeping Room Attendant

Surestay Best Western
05.2023 - 08.2023

Housekeeping and Laundry Attendant

EVS Choctaw Nation Hospital
06.2019 - 04.2023

Childcare Provider

Alyissa Sharp
01.2016 - 05.2019

Medical Office Assistant

Sparks Regional Medical Center
01.2011 - 05.2011

Teaching Assistant

Kiabois Headstart
08.2006 - 02.2010

Sales Associate

Wal-Mart Supercenter
03.2000 - 05.2005

Receptionist

United Country Realty Jim Mixon
04.1996 - 11.1999

GED -

Carl Albert State College

Similar Profiles

CREATE PROFILE
Johanna Ray