Johanna Renwick-Segovia
Ocoee,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Key Account Manager
Dewar Nurseries
08.2017 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Human Resources Specialist
Dewar Nurseries
08.2017 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
General Manager
Florida Fantasy Homes
01.2007 - 03.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager of Operations
US Holidays Of Central Florida
09.2000 - 01.2007
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
Education
Bachelor of Arts - Hospitality Administration And Management
Valencia Community College
Osceola County05.2002
High School Diploma -
Cypress Creek High School
Orlando, FL05.1999
Skills
- Customer Consultations
- Category Growth
- Employee Motivation
- Persuasive Negotiations
- Account Management
- Business Strategies
- Service Optimization
- Strategic Account Planning
- Providing Feedback
- Special Assignments
- Appointment Scheduling and Confirmation
- Consumer Protection
Languages
Spanish
Native or Bilingual
Timeline
Key Account Manager
Dewar Nurseries
08.2017 - Current
Human Resources Specialist
Dewar Nurseries
08.2017 - Current
General Manager
Florida Fantasy Homes
01.2007 - 03.2017
General Manager of Operations
US Holidays Of Central Florida
09.2000 - 01.2007
Bachelor of Arts - Hospitality Administration And Management
Valencia Community College
High School Diploma -
Cypress Creek High School
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