Johanna Rice
Honea Path,SC
Summary
Dedicated and Performance-Driven Hospice Liaison with 7 years of hospice experience and strong interpersonal and organizational skills. Qualified and mature with exceptional abilities in developing new lines of business; Account Management; Creating and Presenting Marketing Presentations; Maintaining Strong Relationships with Existing Clients while Developing New Clients; Maintaining Database of All Current and Prospective Clients; Meeting and Exceeding Goals; Compassionate and Highly Knowledgeable Hospice Educator to Community and Families. Focused on reaching top-level sales objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospice Community Liaison
Crescent Hospice
Anderson, SC
05.2021 - Current
- Presented hospice program and benefits to various hospitals, nursing homes, assisted livings, and area physicians and nurses.
- Educated church groups, senior groups, and community on Hospice Benefit.
- Established all new accounts in extremely competitive environment, using various marketing techniques and strongly focusing on education.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Met with families and patients to discuss end of life care and explore healthcare options.
- Built relationships with residents, families and community.
- Established and maintained relationships with referral sources, Physicians', Assisted Livings, Skilled Nursing Facilities, and Hospital Case Managers and Discharge Planners, by utilizing exemplary communication and active listening skills.
- Executed 50+ Sales Calls Per Week
- Met or Exceeded Targets consistently of 5 Per Month
- Recognized and understood specific stages of dying process, providing compassion and empathy during vulnerable times.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Maintained my day-to-day duties which included generating referrals from physicians, nursing homes, skilled/assisted living facilities and other healthcare/senior focused groups.
- Facilitated open lines of communication between organization and community, fostering strong relationships.
- Served as liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
Community Relations Liaison
Wren Hospice
Anderson, SC
07.2018 - 05.2021
- Served as liaison between Wren and current patients and community
- Provide consultations to potential Hospice patients and family members.
- Completed admission assessments for patients.
- Enhanced community knowledge of Hospice Benefit through Church, and Community Events
- Provide support and education for families based on Hospice philosophy of care.
- Met Target of 50+ Sales Calls Per Week with 2 New Weekly for 6 months
- Participated in interdisciplinary team meetings.
- Positive Public Relations and Reputation in Community
- Provided ongoing support for other departments'' community-related endeavors by sharing resources, ideas, or best practices discovered during liaison work.
- Recruited new community partners and built lasting relationships, fostering strong network of support for company initiatives.
- Strengthened partnerships with local organizations through consistent communication and collaborative initiatives.
- Maintained detailed records of all community engagements, tracking metrics such as participation rates, event outcomes, and partnership developments over time.
- Increased public awareness of company's community involvement by organizing and promoting events, volunteer opportunities, and sponsorships.
- Educate patients and families on disease process and expectations related to disease.
- Work closely with hospitals/nursing facilities discharge planners, case managers, physicians, and social workers to ensure smooth transitions from hospital/nursing facilities to home.
- Work collaboratively with internal and external partners, referral sources, and clinicians to meet their and agency needs.
- Work with limited supervision and collaborate with Medical Director when necessary.
Senior Solutions Advisor
Agape Hospice
Anderson, SC
07.2017 - 06.2018
- Consistently hit target of 5 admissions or more per month
- Receive referrals from designated service lines and reviews patients’ medical charts in timely manner to determine patient eligibility for Hospice
- Perform face to face evaluations and builds rapport with family and patients.
- Interacts with interdisciplinary team: case managers, social workers, physicians, physical/occupational therapists.
- Explain care options and different levels of care with patients and their families.
- Develops relationships with designated service lines.
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
- Leveraged industry expertise to provide valuable insights during sales process, ultimately securing new clients for organization.
- Presented hospice program and benefits to various hospitals, nursing homes, assisted livings, and area physicians and nurses.
- Educated church groups, senior groups, and community on Hospice Benefit.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Met with families and patients to discuss end of life care and explore healthcare options.
- Built relationships with residents, families and community.
- Established and maintained relationships with referral sources, Physicians', Assisted Livings, Skilled Nursing Facilities, and Hospital Case Managers and Discharge Planners, by utilizing exemplary communication and active listening skills.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Licensed Sales Producer
Allstate Insurance Co
Anderson, SC
02.2017 - 07.2017
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Managed diverse portfolio of accounts, ensuring timely renewal reminders and accurate policy updates.
- Streamlined sales process by utilizing technology tools for efficient data management and communication.
- Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile list of experts.
- Increased Client list by 42% in 3 Months
- Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile list of experts.
Director of Admissions & Marketing
Linley Park Rehabilitation & Healthcare
Anderson, SC
10.2012 - 02.2017
- Increased brand awareness by developing and executing comprehensive marketing strategy.
- Provided leadership in professional development activities for staff members within admissions office, fostering culture of continuous improvement.
- Organized successful open houses, information sessions, and tours to showcase facilities' strengths to prospective patients and their families.
- Managed budgets for advertising, events, and promotional materials, ensuring cost-effective spending that maximized return on investment.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
- Streamlined admissions process for efficiency, resulting in faster response times for prospective patients.
- Develop, Grow and Maintain facility census.
- Conduct 50+ Marketing Calls Per Week
- Attend Health Related Fairs and Events to Stay Knowledgeable in Ever-Changing Industry
- Stay Knowledgeable on Medicare Law and Insurance Met or Exceeded Census Targets every Quarter for Past 4 Years
- Increased Admissions by 20% in 6 months
Education
No Degree - Human Services & Behavioral Studies
Anderson University
Anderson, SCHigh School Diploma -
Belton-Honea Path High School
Honea Path, SC06.1995
Skills
- Outgoing personality, excellent interpersonal, and relationship management skills
- Self motivated and ability to work in fast paced environment
- Strong attention to Detail
- Possess great leadership skills and ability to follow direction from higher personal
- Microsoft Word, Excel, Outlook, Playmaker CRM
- Strong Work Ethic
- Proficient in educating patients and families
- Knowledgeable in SNF, Rehab, Hospice, Palliative Care and Respite
- Working knowledge of Federal and State Healthcare Regulations and Guidelines
- Ability to exert sound judgement, discretion, and preserve and respect confidentiality
- Strong knowledge of Hospice Criteria and Eligibility
- Excellent communication and presentation skills
Certification
CPR Certified, Certified in Alzheimer's Association Education and Group Facilitation
Certified Dementia Practitioner
Additional Information
Personal and Professional References Available Upon Request
Timeline
Hospice Community Liaison
Crescent Hospice
05.2021 - Current
Community Relations Liaison
Wren Hospice
07.2018 - 05.2021
Senior Solutions Advisor
Agape Hospice
07.2017 - 06.2018
Licensed Sales Producer
Allstate Insurance Co
02.2017 - 07.2017
Director of Admissions & Marketing
Linley Park Rehabilitation & Healthcare
10.2012 - 02.2017
No Degree - Human Services & Behavioral Studies
Anderson University
High School Diploma -
Belton-Honea Path High School
CPR Certified, Certified in Alzheimer's Association Education and Group Facilitation
Certified Dementia Practitioner
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