Johanna Rivera
Carteret,NJ
Summary
Manager in Logistics with procurement and recruitment abilities, and extensive knowledge of transportation as well as supply chain industries. Ability to work with a positive attitude, while team leading staff members with positive re-enforcement for added productivity. Experience with bulk liquid transportation for major chemical companies with a proven track record of developing new ideas and solutions for big, as well as small, customers to ensure customer satisfaction.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Bertschi NA, Inc
Houston, TX (Remote NJ)
11.2023 - 12.2024
- Facilitated regular communication with Chemical companies and Traders throughout the US and Canada to ensure their iso tank equipment needs were met, fostering long-lasting relationships
- Increased customer base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed customized solutions for customers based on a deep understanding of their unique pain points, delivering exceptional service and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managed accounts to retain existing relationships and grow share of business.
- Created an internal excel format for daily functions and sales activities to incorporate self development and strategic follow up strategies with customers
Billing Manager
Optimodal, Inc.
West Chester, PA (Remote NJ)
03.2022 - 11.2023
- Generate and deliver invoices to customer data base for all rendered services, including main line hauls and accessorial accruals
- Liase directly with Operations department and customers, such as chemical plants, NVOCC's, and 3rd party vendors
- Establish internal audits for generation of revenue
- Review billing problems, research issues, and resolve concerns.
- Manage monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Develop strategic plans for day-to-day financial operations.
- Collaborate with collections department to bring accounts current for payment
- Meet EBIDA goals on a monthly and yearly basis
- Improved overall financial reporting by streamlining control processes and reporting structures.
IPI Administrator
Coda Logistics And Distrubition
07.2021 - 03.2022
- Handle IPI freight coming into NY area to distribute to other regions across country.
- Manage vendor accounts and procurement for movement of IPI freight to different regions across USA
- Work with several different companies to establish IPI movement and IT's (7512's) to several different regions cross country
- Coordinated customs entries with brokers to pick up freight locally and nationally
- Knowledge of Cargo Manager (AMS) - established IT's to different locations - arrive, divert, and re-transmit data
- Knowledge of transportation and 3pl companies to establish movement of cargo through out the United States
- Maintain schedule of cargo moving out on designated schedules
- Provide support to customer service including problem solving and management of goods
- Implemented new ways of going paperless and new found strategies for easier work capabilities
- Ability to adapt in different working departments to provide support for Operations
Operations Manager
M&S Logistics LTD
09.2020 - 06.2021
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Completed audit inspections by thoroughly documenting new business structure and findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Managed small team of tank operators of daily activities, processes, and procedures.
- Managed daily KPI's to comply with company policies.
- Reviewed reports to maintain and upkeep internal company system.
- Liaised with 3rd party truckers for availability and pricing.
- Handled large volume of shipments in a fast paced environment.
- Handled scheduling of subcontractors and staff to complete deliveries within required timeframes.
- Managed company equipment for appropriate orders to ship out for international use.
- Worked with steamship lines to book shipments internationally and handled issues with account reps to ensure allocation of vessel space.
- Handled imports and exports as well as fleet utilization on a daily basis.
- Implemented ideas to improve process efficiency.
Operations Manager
Williams-Sonoma Inc.
12.2019 - 08.2020
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4-member management team with related direct reports.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Managed and allocated staff and material resources to meet production goals.
- Monitored employee productivity and optimized procedures to reduce costs.
- Oversaw day-to-day operations, including supervising 11-person team across 3 sites.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Procurement / Area Manager - Operations
Bulkhaul USA, Inc
05.2007 - 10.2019
- Lead and train staff for Operations Department that resulted in positive outcome for business development
- Liaise with other offices globally to maintain tank fleet of over 20,000 iso tanks
- Tank planning and allocation for over 40 different markets across US and Canada
- Develop new ideas and processes for work evaluation which resulted in performance improvements, such as reorganizing Rail and Vessel activity to maximize productivity
- Negotiate price tariffs from approved vendors throughout the united states while maintaining costs for quotations within the organization in direct cooperation with sales department
- Start and finalize contracts with new and existing suppliers/vendors throughout US and Canada
- Group coordination and training for hazmat certification from outside source for Operations Department - (hazmat certified.)
- Liaise and coordinate with other departments and team members to provide support and streamline daily productivity for other departments
- Travel to multiple states throughout the US for onsite job coordination and audit process to ensure integrity of equipment and vendor agreements
- Integration of commercial sales with operational and documentation functions
- Regularly monitor a high volume of shipments on rail and vessels for both Imports and Exports
- Review documentation such as invoices and shipping paperwork for accuracy and compliance
- Managed Supplier / Vendor Statements while liaising with overseas office for payment of services
- Direct contact with chemical plants, custom brokers, and vendors for equipment delivery appointments
Education
Business Administration And Medical Science
Eastwick College
Ramsey, NJ2004
Skills
- Microsoft Word, Excel, Power Point, Outlook, Email Correspondence
- Logistics expertise including scheduling, USDOT, IMDG, OSHA
- Excellent verbal and written communication skills
- Budgeting, Costings, Tariff pricing and negotiating
- Operations management
- Teamwork and collaboration
- Utilization of Teams for collaborative work projects throughout departments
- Coaching and mentoring
- Recruitment
- Employee relations
- International Business
- Transportation
- Managing Payroll for Hourly Associates through Kronos
- Utilization of PKMS system for daily warehouse tasks
Accomplishments
- Attended and completed Leadership program for Managers
- Completed IMDG program
- Completed USDOT program
Timeline
Business Development Manager
Bertschi NA, Inc
11.2023 - 12.2024
Billing Manager
Optimodal, Inc.
03.2022 - 11.2023
IPI Administrator
Coda Logistics And Distrubition
07.2021 - 03.2022
Operations Manager
M&S Logistics LTD
09.2020 - 06.2021
Operations Manager
Williams-Sonoma Inc.
12.2019 - 08.2020
Procurement / Area Manager - Operations
Bulkhaul USA, Inc
05.2007 - 10.2019
Business Administration And Medical Science
Eastwick College