JOHANNA RODRIGUEZ
Coral Springs,FL
Summary
Dedicated Banking System Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Office Manager
Banco Interamericano De Finanzas
05.2017 - 06.2022
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Sales Executive - Key Accounts
Banco Interamericano De Finanzas
05.2007 - 05.2017
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
Customer Service Representative
Banco Interamericano De Finanzas
05.2005 - 05.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Finanzas
CENTRUM
Av. Universitaria 1801, San Miguel. Peru07.2015
Bachelor of Economics - Economics
Universidad Nacional Del Callao
Av. Juan Pablo II 306, Bellavista. Peru07.2004
Skills
- Team Bonding
- Customer Relations
- Credit and Collections
- Performance Improvement
- Financial Reporting
- Strategic Planning
- Conflict Management
- Customer Service Management
Languages
English
Professional Working
Timeline
Office Manager
Banco Interamericano De Finanzas
05.2017 - 06.2022
Sales Executive - Key Accounts
Banco Interamericano De Finanzas
05.2007 - 05.2017
Customer Service Representative
Banco Interamericano De Finanzas
05.2005 - 05.2007
No Degree - Finanzas
CENTRUM
Bachelor of Economics - Economics
Universidad Nacional Del Callao
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