Bethany Flynn
Watertown,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Consumer Affairs Representative
Premier Response
12.2021 - Current
- Enhanced customer satisfaction by addressing and resolving consumer complaints and inquiries.
- Streamlined communication channels for efficient handling of consumer concerns, resulting in quicker resolutions.
- Collaborated with cross-functional teams to identify product issues and implement improvements, reducing complaint volume.
Customer Service Supervisor
Gander Outdoors
06.2018 - 12.2019
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Cashier, Fulfillment Clerk, Fulfillment Coordinator
Lowes Home Improvement
04.2017 - 05.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
Full Time Sales Associate/ Pricing Specialist
Gander Mountain
05.2016 - 08.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Barista
Dunkin Donuts
07.2015 - 05.2016
- Maintained customer satisfaction by efficiently preparing and serving high-quality beverages.
- Kepted a clean and organized workspace for optimal productivity and safety.
Food Service Worker
Carthage Area Hospital
04.2015 - 07.2015
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Culinary Specialist
The Mustard Seed
08.2011 - 04.2015
- Created and served organic recipes to patrons, stocked and sanitized the kitchen, assisted patrons with locating and purchasing items.
Bank Teller
Northern Federal Credit Union
08.2010 - 08.2011
- Processed transactions for members and balanced the vault at closing time.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
Sandwich Artist
Subway
07.2005 - 08.2010
- Continued to develop excellent customer service skills while assembling customers’ orders; balanced cash drawers, assisted with inventory checks, and trained new employees.
Food Service Worker
JRECK Subs
06.2004 - 07.2005
- Developed excellent customer service skills while preparing and cashing out orders.
Pet Grooming Assistant
Countryside Veterinary Clinic
10.2002 - 06.2004
- Assisted with bathing, grooming, and general animal care of pets; cleaned kennels.
Education
Business Administration Associates -
Jefferson Community College
12.2021
Skills
- Multitasking capabilities
- Time management
- Customer service orientation
- Record-keeping abilities
- Computer literacy
- Data entry proficiency
- Product knowledge
- Excellent communication
Certification
- First Aid/CPR/AED for Adults, Children, and Infants
- Firefighter 1
- Firefighter 2
- Fire Officer 1 Command Class
- Truck Company Operations (Search & Rescue)
- Ice Water Rescue
Volunteer Experience
West Carthage Fire Department, Volunteer Firefighter, 2022
References
- Patricia Beutel, Former Manager at Gander Outdoors, 315-767-7754
- Kristin Tooley, Character Reference, 315-489-9718
- Holly Prugar, Former Colleague, 315-777-5689
- Stephanie Donahue-Kelley, Former Manager at Subway, 501-757-1446
Volunteer work & Certifications
• Volunteer Firefighter at West Carthage Fire Department to 2022
• First Aid/CPR/AED for Adults, Children, and Infants
• Firefighter 1, Firefighter 2, Fire Officer 1 Command Class
• Truck Company Operations (Search & Rescue); Ice Water Rescue
Special Skills:
• Over 15 years customer service experience, proficient with Microsoft Office, Good with people and animals, fast learner.
• Over 15 years community service in the fire department
Timeline
Consumer Affairs Representative
Premier Response
12.2021 - Current
Customer Service Supervisor
Gander Outdoors
06.2018 - 12.2019
Cashier, Fulfillment Clerk, Fulfillment Coordinator
Lowes Home Improvement
04.2017 - 05.2019
Full Time Sales Associate/ Pricing Specialist
Gander Mountain
05.2016 - 08.2017
Barista
Dunkin Donuts
07.2015 - 05.2016
Food Service Worker
Carthage Area Hospital
04.2015 - 07.2015
Culinary Specialist
The Mustard Seed
08.2011 - 04.2015
Bank Teller
Northern Federal Credit Union
08.2010 - 08.2011
Sandwich Artist
Subway
07.2005 - 08.2010
Food Service Worker
JRECK Subs
06.2004 - 07.2005
Pet Grooming Assistant
Countryside Veterinary Clinic
10.2002 - 06.2004
Business Administration Associates -
Jefferson Community College
Similar Profiles
Shane MooreShane Moore
Paramedic at American Medical Response/Global Medical ResponseParamedic at American Medical Response/Global Medical Response
Alaina VillatoraAlaina Villatora
Paramedic at American Medical Response/Global Medical ResponseParamedic at American Medical Response/Global Medical Response
FODAY DAN BARROWFODAY DAN BARROW
Triple Site Hotel Manager at Premier Inn Watford Croxley Green Premier Inn Rickmansworth Premier Inn, CentralTriple Site Hotel Manager at Premier Inn Watford Croxley Green Premier Inn Rickmansworth Premier Inn, Central
Meghan MoranMeghan Moran
Material Coordinator at AmentumMaterial Coordinator at Amentum
Tyis CastorTyis Castor
Assistant Financial Center Manager at AmeriCU Credit UnionAssistant Financial Center Manager at AmeriCU Credit Union