Johanna Rodriguez
Summary
Experienced and motivated hospitality professional with 10 years of experience in food service, leadership and proven success in hospitality organization. Passion for staff mentoring development, and training.
Overview
8
8
years of professional experience
Work History
FINE DINING SERVER
The Capital Grille
11.2020 - Current
- Maintained extensive knowledge of menu items, ranging from ingredients to cooking methodology and allergens to educate diners and answer questions
- Acted as a team player, helping Front Of House and Heart Of House team members as business allowed to ensure guest received exceptional service
- Trained new servers on fine dining etiquette and company standards, improving overall team performance
- Top sales professional, Maximized upselling opportunities by promoting daily specials and premium menu items based on guest preferences
CONCIERGE MANAGER
Trattoria Romana
06.2017 - 06.2020
- Coached, supported and developed team meeting goals of continuous growth and skill improvement
- Revitalized staff engagement by celebrating service anniversaries, reviewing customer reviews or customer feedback on a weekly basis
- Operated and trained employees on POS systems(OpenTable) to ensure reservations were structured and handled in a timely manner
- Working closely with the executive chef and Director of F&B on innovation of new items and Holiday menu rollouts and overseeing inventory management and requisition of materials and good
- Assisted sales team in promoting banquet spaces and creating BOS for meetings, conferences, and social events
- Assisted with conduction interviews,hiring, training and providing mentorship to new FOH team members
- Supported with HotSchedules to coordinate FOH, ensuring time off request and decreasing labor cost YOY
FINANCE MANAGER
Storm Tight Windows
01.2017 - 11.2021
- Promoted and soley trained by CEO Lee Brown, successful roll out of new PACE program loans
- Develop strong relations between PACE loan representative, to strategize marketing ideas to attract prospects, increasing YTY revenue streams by 5%
- Management of all aspects of loan process; underwriting, accurately analyzing loan applications, while providing the best possible customer service to clients
- Managed multimillion funding of loans, ensuring accurate allocation across departments to meet weekly profit goals
- Reviewed documentation and identified financial discrepancies where applicable.
- Supervise administrative assistant, loan runners and back of the house employees
EXECUTIVE OFFICE ASSISTANT
Storm Tight Windows
01.2016 - 01.2017
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Scheduled appointments and handled calenders for all department managers
- Review and audit daily job cost for new sales contracts
- Maintained cash logs, produced detailed reports, and processed all payments up to 100k sales daily
Education
Bachelor of Arts - Tourism And Travel Management
Florida International University
Miami, FL06.2025
Associate of Arts - Hospitality Administration And Management
Palm Beach State College
Boca Raton, FL05.2022
Skills
- Inventory and Supplier controls
- Labor and Food Cost Controls
- Food Service Standards and Controls
- Staff and Leadership development
- Bilingual: English/ Spanish
- Specials Promotion and Upselling
NPC BODY BUILDER
Physique and Body Builder Athlete
Accomplishments
2023 OVER ALL CHAMPION: NPC FIRST CALL OUT AND ULITMATE GRAND PRIX
Timeline
FINE DINING SERVER
The Capital Grille
11.2020 - Current
CONCIERGE MANAGER
Trattoria Romana
06.2017 - 06.2020
FINANCE MANAGER
Storm Tight Windows
01.2017 - 11.2021
EXECUTIVE OFFICE ASSISTANT
Storm Tight Windows
01.2016 - 01.2017
Bachelor of Arts - Tourism And Travel Management
Florida International University
Associate of Arts - Hospitality Administration And Management
Palm Beach State College