Summary
Overview
Work History
Education
Skills
NPC BODY BUILDER
Accomplishments
Timeline
Generic

Johanna Rodriguez

Summary

Experienced and motivated hospitality professional with 10 years of experience in food service, leadership and proven success in hospitality organization. Passion for staff mentoring development, and training.

Overview

8
8
years of professional experience

Work History

FINE DINING SERVER

The Capital Grille
11.2020 - Current
  • Maintained extensive knowledge of menu items, ranging from ingredients to cooking methodology and allergens to educate diners and answer questions
  • Acted as a team player, helping Front Of House and Heart Of House team members as business allowed to ensure guest received exceptional service
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance
  • Top sales professional, Maximized upselling opportunities by promoting daily specials and premium menu items based on guest preferences

CONCIERGE MANAGER

Trattoria Romana
06.2017 - 06.2020
  • Coached, supported and developed team meeting goals of continuous growth and skill improvement
  • Revitalized staff engagement by celebrating service anniversaries, reviewing customer reviews or customer feedback on a weekly basis
  • Operated and trained employees on POS systems(OpenTable) to ensure reservations were structured and handled in a timely manner
  • Working closely with the executive chef and Director of F&B on innovation of new items and Holiday menu rollouts and overseeing inventory management and requisition of materials and good
  • Assisted sales team in promoting banquet spaces and creating BOS for meetings, conferences, and social events
  • Assisted with conduction interviews,hiring, training and providing mentorship to new FOH team members
  • Supported with HotSchedules to coordinate FOH, ensuring time off request and decreasing labor cost YOY


FINANCE MANAGER

Storm Tight Windows
01.2017 - 11.2021
  • Promoted and soley trained by CEO Lee Brown, successful roll out of new PACE program loans
  • Develop strong relations between PACE loan representative, to strategize marketing ideas to attract prospects, increasing YTY revenue streams by 5%
  • Management of all aspects of loan process; underwriting, accurately analyzing loan applications, while providing the best possible customer service to clients
  • Managed multimillion funding of loans, ensuring accurate allocation across departments to meet weekly profit goals
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supervise administrative assistant, loan runners and back of the house employees

EXECUTIVE OFFICE ASSISTANT

Storm Tight Windows
01.2016 - 01.2017
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Scheduled appointments and handled calenders for all department managers
  • Review and audit daily job cost for new sales contracts
  • Maintained cash logs, produced detailed reports, and processed all payments up to 100k sales daily

Education

Bachelor of Arts - Tourism And Travel Management

Florida International University
Miami, FL
06.2025

Associate of Arts - Hospitality Administration And Management

Palm Beach State College
Boca Raton, FL
05.2022

Skills

  • Inventory and Supplier controls
  • Labor and Food Cost Controls
  • Food Service Standards and Controls
  • Staff and Leadership development
  • Bilingual: English/ Spanish
  • Specials Promotion and Upselling

NPC BODY BUILDER

Physique and Body Builder Athlete

Accomplishments

2023 OVER ALL CHAMPION: NPC FIRST CALL OUT AND ULITMATE GRAND PRIX


Timeline

FINE DINING SERVER

The Capital Grille
11.2020 - Current

CONCIERGE MANAGER

Trattoria Romana
06.2017 - 06.2020

FINANCE MANAGER

Storm Tight Windows
01.2017 - 11.2021

EXECUTIVE OFFICE ASSISTANT

Storm Tight Windows
01.2016 - 01.2017

Bachelor of Arts - Tourism And Travel Management

Florida International University

Associate of Arts - Hospitality Administration And Management

Palm Beach State College
Johanna Rodriguez