Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johanna Rogel Chang

Cypress,TX

Summary

I have a passion for caring and serving that comes from my innate desire to seek the well being for others. I have the ability to learn quickly in order to increase my performance on new tasks and new challenges. My strengths define my level of productivity in my career and personal life.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Coach

Rodriguez Rejuvenation
03.2022 - Current
  • Assisting clients in finding new ways to inspire healthier habits.
  • Maintaining records of clients' health progress and compared to health goals.
  • Supporting implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
  • Recommending nutrition and fitness modifications to improve overall health of clients.
  • Providing comprehensive, empowering and professional health coaching programs so members remain motivated to attain personal health and fitness goals.
  • Recording health data by asking clients to complete self-assessments.
  • Evaluating client progress regularly, adjusting coaching approaches as needed for optimal results.
  • Maintaining thorough documentation of client interactions to ensure continuity of care and track progress effectively.
  • Serving as a liaison between clients and healthcare provider to promote seamless communication regarding treatment plans.
  • Promoting a positive environment during individual or group sessions by modeling healthy behaviors and celebrating clients'' successes.
  • Promoting available resources and connecting individuals with services.

Sales Associate

Dick's Sporting Goods
09.2020 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Respite Care Provider

Maxim Healthcare Services, Inc
10.2020 - 01.2022


  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Improved respite care quality by developing and implementing individualized care plans.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
  • Administered medications accurately, ensuring patient health and adherence to prescribed treatments.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Monitored patient vital signs regularly, promptly reporting any abnormalities or concerns to healthcare professionals.
  • Collaborated with families and healthcare teams to address patient needs effectively.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
  • Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
  • Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
  • Continually updated knowledge on relevant medical conditions and treatment options through professional development opportunities and self-directed learning initiatives.
  • Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Medical Office Assistant

Rodriguez Rejuvenation
02.2015 - 01.2018
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used office software to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Assisted physicians in providing high-quality care.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctor' calendar and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, and managed inventory.

Education

Licensed Vocational Nurse (in Progress) -

Coleman College For Health Sciences (HCC)
Houston, TX
12.2024

Associate of Arts -

Houston Community College
Houston, TX
12.2023

Associate of Science -

Lone Star College System
Cypress, TX
12.2023

Personal Fitness Trainer (Certificate) -

U.S. Career Institute
Fort Collins, CO
05.2020

Medical Assistant (Certificate) -

U.S. Career Institute
Fort Collins, CO
07.2016

Skills

  • Computer skills
  • Listening Skills
  • Customer Service
  • Problem-Solving
  • Physician Assistance
  • Payment Collection and Processing
  • HIPAA Compliance
  • Phone and Email Etiquette
  • Medical Records Maintenance
  • Multitasking and Organization
  • Biohazard Waste Disposal
  • Medical Procedures
  • Reception Management
  • Patient Care
  • Clinical Medical Assistance
  • Understanding of Medical Terminology
  • Office Administration
  • Medical Office Equipment
  • First aid knowledge
  • Stress management

Certification

CPR and AED

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Health Coach

Rodriguez Rejuvenation
03.2022 - Current

Respite Care Provider

Maxim Healthcare Services, Inc
10.2020 - 01.2022

Sales Associate

Dick's Sporting Goods
09.2020 - 12.2023

Medical Office Assistant

Rodriguez Rejuvenation
02.2015 - 01.2018

Licensed Vocational Nurse (in Progress) -

Coleman College For Health Sciences (HCC)

Associate of Arts -

Houston Community College

Associate of Science -

Lone Star College System

Personal Fitness Trainer (Certificate) -

U.S. Career Institute

Medical Assistant (Certificate) -

U.S. Career Institute

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Johanna Rogel Chang