Johanna Rojas
Allentown,PA
Summary
Energetic, Experience, organized, team building and player employee equipped to support day-to-day operational functions and accomplish goals with improvement opportunities.
Overview
14
14
years of professional experience
Work History
Office Supervisor
Prevntive Measures
Allentown, PA
02.2023 - Current
- Directed and supervised building employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner, while ensuring customer satisfaction and staff safety.
- Conducted biweekly to monthly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Organized special events, such as office potlucks and holiday parties, for employees.
- Collaborated with other clinical supervisors to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Front Desk/Medical Assistant
Preventive Measure
Allentown, USA
04.2019 - Current
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Assisted in the front office with filing, faxing, photocopying and other clerical duties.
- Responded to patient inquiries regarding insurance coverage and billing matters.
- Collected co-payments from patients at time of service.
- Answered multi-line phone system, routed calls appropriately and took messages as needed.
- Verified patient information for accuracy in electronic health records system.
- Checked in patients, updated demographic information and collected co-pays and fees as required.
- Ensured that all HIPAA requirements were met when handling confidential patient information.
Optometrist Assistant
Allentown Vision Center
Allentown, USA
05.2017 - 03.2019
- Assisted Optometrist in eye function exams
- Answered phones on a timely matter
- Conducted diagnostic pretesting
- Health insurance billing
- Cleaned and disinfected eye equipment
- Scheduled and confirmed patients routine eye exams
- Performed and recorded patients vital signs
- Obtained referrals from patients physician
- Followed up with prior authorizations
- Training patients on contact lens use
- Helping patients with frame selection
- Ordering contact lenses
- Explained how to properly insert, remove and care for contact lenses.
- Conducted diagnostic tests such as retinoscopy to determine corrective lens prescriptions.
- Ordered optical supplies, maintained inventory levels and restocked shelves as needed.
- Reviewed patient charts prior to examinations to ensure accuracy of information.
Medical Assistant
Urban Health Plan
Bronx, USA
02.2014 - 03.2017
- Performed and recorded vital signs (blood pressure, respiration, pulse, weight, height)
- Registered patients for their appointments and verify patients health insurance
- Proficient with performing Clinical Laboratory Improvement Amendment (C.L.I.A.) waive test which includes pregnancy tests and rapid tests
- Performed Electrocardiograms (EKG)
- Purified Protein Derivative test (PPD Implantation)
- Scheduled patients follow up appointments
- Processed Prior Authorizations (PA) for medications prescribed
- Finger Stick (Glucose Check)
- Responsible for creating and placing weekly supply orders and maintaining department inventory
Medical Assistant
Randall Medical
Bronx, USA
08.2013 - 02.2014
- Recorded patient vital signs (blood pressure, respiration, pulse)
- DOT testing (Drug Screen testing for transportation companies)
- DNA testing
- Referrals
- Phlebotomist
- Assisted doctors with pediatric patients physicals (vital signs, Well Child visits and administer vaccines)
Medical Assistant
Saint Vincent Hospital
Worcester, USA
06.2010 - 07.2013
- Assisted provider with C-section procedures and helped patient maintain a clean C-Section area
- Take new bom vital signs
- Answered emergency call light and emptied Foleys
- Fill in as clinical receptionist
Education
Salter College
West Boylston, MA08.2006
Associates Degree - Medical Assistant
Y.O.U. INC
Worcester, MA06.2004
Skills
- Bilingual English and Spanish
- Cardiopulmonary Resuscitation (CPR)
- Computer proficient in MS Word, PowerPoint, E-Clinical Works (ECW), and Advance MD
- Scheduling and calendar management
- Workload prioritization
- Documentation and control
- Staff Supervision
- Training and coaching
- Document Management
- Workflow Planning
- Expense Reporting
- Employee Management
- Relationship Building
- Database Administration
- Office Administration
- Organizational Leadership
- Building Supply management
Timeline
Office Supervisor
Prevntive Measures
02.2023 - Current
Front Desk/Medical Assistant
Preventive Measure
04.2019 - Current
Optometrist Assistant
Allentown Vision Center
05.2017 - 03.2019
Medical Assistant
Urban Health Plan
02.2014 - 03.2017
Medical Assistant
Randall Medical
08.2013 - 02.2014
Medical Assistant
Saint Vincent Hospital
06.2010 - 07.2013
Salter College
Associates Degree - Medical Assistant
Y.O.U. INC