Johanna Rosabal
Miami,FL
Summary
Proven track record in enhancing security and customer satisfaction, notably with Centurion Security Group. Excelled in de-escalation techniques and public safety, achieving significant improvements in secure operations. Leveraged report writing and guest relations skills to foster positive environments, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Centurion Security Group
02.2023 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Security Screener
Delta Five Security
02.2020 - 04.2023
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Prevented unauthorized access to secure areas by verifying credentials and monitoring CCTV systems for suspicious activity.
- Conducted random inspections of employees entering restricted areas.
- Demonstrated excellent attention to detail, accurately interpreting X-ray images for potential hazards or lethal items.
Beauty Department Manager
CVS Pharmacy
04.2008 - 05.2019
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Collaborated with sales associates to develop in-store promotions and events that increased foot traffic and overall sales.
- Analyzed sales data regularly to identify areas for improvement or expansion within the beauty department offerings.
Shift Manager
Target Corporation
12.2003 - 04.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Ph.D. - Education
New York Theological Seminary
New York, NY05.2021
Master of Arts - Master of Ministry in Theology
Revelation University
Miami, FL01.2017
High School Diploma -
Miami Senior High School
Miami, FL08.1992
Skills
- Public Safety
- Report Writing
- Guest Relations
- De-Escalation Techniques
- Computer Skills
Certification
- Licensed Realtor
- Licensed Cosmetologist
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Armed Security Officer
Centurion Security Group
02.2023 - Current
Security Screener
Delta Five Security
02.2020 - 04.2023
Beauty Department Manager
CVS Pharmacy
04.2008 - 05.2019
Shift Manager
Target Corporation
12.2003 - 04.2008
Ph.D. - Education
New York Theological Seminary
Master of Arts - Master of Ministry in Theology
Revelation University
High School Diploma -
Miami Senior High School
- Licensed Realtor
- Licensed Cosmetologist
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