Johanna Rosado

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Main responsibility of coordinating Hand Surgeon Dr. and Oncologist Dr. with daily needs- obtaining reports from other facilities, scheduling and cancelling appointments, serve as a liaison for Dr's. Using proper protocols in urgent matters. Fine combing through their schedules making sure proper appointments were set up for what they specialize in. Insurance authorizations for outpatient services. Very hands on when needed- frond desk, surgery scheduling and any other office needs.

Greeting and assisting patients, opening/closing of office. Check in and check out patients utilizing EMR, Allscripts and Soarian. Collecting and processing of copayments, scan and update patient chart with referrals and authorizations. Answering phone lines effectively expediting matters. Assisting Dr's and office manager when needed for practice and patient needs. Very hands on in assisting where needed.

Opening and closing of office, check in and out of patients also scheduling and rescheduling appointments. Scan and update patient chart with referrals and authorizations. Answering various of phone lines effectively and expediting matters. Collection and processing of copayments. Assist sister office in Babylon when needed to assist with patients and office needs. Processing and preparing TOS for courier pickup for 2 office location.