Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Ruiz

North Bergen,NJ

Summary

Customer service professional with 7+ years of experience in the transportation industry. Known for a calm, solutions-oriented approach, strong multitasking skills, and a commitment to safety, efficiency, and customer satisfaction. Quick to adapt in fast-paced environments, with a proven ability to resolve escalations promptly, and ensure seamless communication between customers, drivers, and operations teams.

Overview

14
14
years of professional experience

Work History

Lead Customer Service Representative

East Coast Warehouse
Elizabeth, NJ
10.2017 - Current
  • Tracked customer issues and worked with the freight-to-customer team to ensure quick resolutions.
  • Resolved customer issues and complaints through effective communication.
  • Fostered strong relationships with key accounts, such as Ferrara, KeHE, Nonni’s, Ferrero, Henkel, and Hermes Air Cargo, to enhance customer satisfaction.
  • Developed efficient loading plans to optimize freight space.
  • Coordinated schedules with drivers, customers, and vendors for timely deliveries.
  • Managed dispatch of loads while maintaining compliance with regulations.
  • Monitored driver progress and provided real-time shipment updates to customers.
  • Processed transportation orders accurately within the dispatch system.

Lead Server

Temple Emanu-el Of Closter
Closter, NJ
05.2014 - 12.2017
  • Supervised servers to ensure all safety and sanitation policies were upheld to proper health standards when handling food and beverages.
  • Assisted guests with making menu choices by maintaining knowledge of current menu items and preparation methods.
  • Recorded orders accurately, as well as communicated with members effectively, to ensure satisfaction with each food course.

Lead Sales Associate

Rutgers Dining Services
New Brunswick, NJ
12.2013 - 05.2014
  • Responded to customer needs by providing product information, price verifications, and back stock checks.
  • Maintained cleanliness, organization, and functionality of stocked shelves to ensure the quality of shelf life for food products.
  • Received, inspected, and logged products for the accuracy of shipment, temperature, and quality.

Office Manager

New Jersey Film Festival
New Brunswick, NJ
01.2012 - 05.2014
  • Acted as a liaison between filmmakers and NJFF to ensure the festival ran smoothly, as well as to make any last-minute accommodations.
  • Created weekly reports to track ticket purchases and merchandise orders in order to monitor monetary profit, as well as to find areas of opportunity.
  • Coordinated dates and times with filmmakers to program the film festival schedule effectively.
  • Moderated the presentation of films, as well as led post-screening discussions with film directors and audience members.

Event Staff

Rutgers Athletics
New Brunswick, NJ
09.2011 - 05.2014
  • Assisted management in various duties, including home office communication, inventory management, and adjustments, and ensured daily mandates were completed promptly.
  • Inputted data electronically to track ticket purchases for events.
  • Coordinated events for Rutgers Athletics that included cash management, inventory control, and crowd handling.
  • Provided superior customer service by determining customer needs, answering inquiries, and rectifying customer issues and complaints.

Education

Bachelor of Arts - Communications

Rutgers University
New Brunswick, NJ
05-2014

Bachelor of Arts - Criminal Justice

Rutgers University
New Brunswick, NJ
05-2014

Minor - Cinema Studies

Rutgers University
New Brunswick, NJ
05-2014

Skills

  • Exceptional communication skills
  • Strong time management
  • Detail-oriented, with a focus on accuracy
  • Effective issue resolution and conflict management
  • Adaptable and quick to learn new systems and processes
  • Skilled in multitasking and organization
  • Proven problem-solving abilities
  • Positive and friendly attitude in customer-facing roles
  • Proficient in Microsoft Word, Outlook, and Excel
  • Experienced in using Trinium, TruckMate, Motive, Andlor, SNAP, and PINC for transportation and logistics management

Languages

Spanish
Native/ Bilingual

Timeline

Lead Customer Service Representative

East Coast Warehouse
10.2017 - Current

Lead Server

Temple Emanu-el Of Closter
05.2014 - 12.2017

Lead Sales Associate

Rutgers Dining Services
12.2013 - 05.2014

Office Manager

New Jersey Film Festival
01.2012 - 05.2014

Event Staff

Rutgers Athletics
09.2011 - 05.2014

Bachelor of Arts - Communications

Rutgers University

Bachelor of Arts - Criminal Justice

Rutgers University

Minor - Cinema Studies

Rutgers University

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