Johanna Ruiz
Miami,FL
Summary
Recent PHMNP graduate with a solid foundation in various healthcare disciplines, complemented by hands-on experience from academic projects and internships. Strong problem-solving abilities, a commitment to continuous learning, and excellent communication skills enhance the capacity to thrive in dynamic environments. Demonstrated expertise in teamwork, time management, and adaptability ensures readiness to tackle new challenges while prioritizing patient care. Eager to embark on a professional journey and make meaningful contributions through dedication and a proactive approach.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Float Pool RN
Baptist Outpatient Services
06.2023 - Current
- Triage, Assess and Use ANI to have the patient seen and treated within 90 min.
- Provide patient care while keeping patient satisfaction at the forefront.
- Educated patients on treatment plans, enhancing understanding and compliance with health regimens.
Operations Manager
Baptist Outpatient Services
03.2017 - 08.2023
- Day to day operational management of Urgent Care and Diagnostic Center
- Mentorship and development of site Supervisors and employees
- Analyze and review staffing reports, Monthly Dept Responsibility report, AP issues report, and Accounts Payable report. Prepare the budget for the year including all contracts.
- Giving Committee Chair for 2019 (included Susan G Komen, United Way, Beach Clean ups and Holiday Toy Drives)
- 2020 Leader of the year for the Year
- Part of the following committees: UCC Reports Committee, Instymed Oversight Committee, Manager WG Chair, UCQC, DAQ, UC Provider Council, UC Nursing Clinical Standardization Council and Pyxis Committee
- Clinical education including awareness of documentation and of best practices; Chest pain/AMI protocols; PDCA; present educational initiatives to improve processes in the center for improved patient care
- Analyzed performance data to identify trends, driving strategic improvements in service quality.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed staff training programs focused on improving patient care standards and compliance.
Nurse Clinical Supervisor
Baptist Outpatient Services
05.2012 - 03.2018
- Prepared site from “ground up” for Grand Opening for Brickell UC, Key Biscayne, and Miami Beach UC
- Cerner Implementation Subject Matter Expert – UC Customization, Express Care Customization, creation of reports, etc
- Express Care Creation, management and standardization including policy creation, clinical standards and fiscal/billing processes
- Implementation and collaboration with Brickell Diagnostic of Cardiac CTA’s and Vascular studies program for outpatient sites.
- Skilled in Team Building and Employee engagement with a 99% Avatar Employee Engagement Score
- Liaison with medical staff for compliance of UC scope of Practice
- PI Partner with Education Dept – ensure CMS guidelines are adhered to in UC documentation and creation of Downtime forms
- Member of the BOS UC Performance Improvement Task Force, Optiflex Medication Task Force, PNAP, TJC preparedness Task Force and Documentation Accuracy and Charge Recovery Task Force
- Trained and mentored staff, enhancing team performance and patient care quality.
- Champion of Urgent Care Supervisor Work Duty Standardization Project and harmonization
- Community Outreach Liaison for Brickell and Key Biscayne
- Oversaw daily operations, ensuring compliance with healthcare regulations and policies.
- Conduct staff meetings and Marketing of Medical Plaza and creating awareness of Plaza in the community
- Participated in Spend, Smart and Save Team for Surgical reduction of costs on Podiatry implants for increased revenue
Chronic Disease Management Supervisor
Baptist Outpatient Services
05.2011 - 05.2012
- Development of program with Home Care Administration - Implementation of Patient Centered Care Model within Baptist Home Health Care including revision and creation of job descriptions
- Clinical education for clinicians (RNs, PTs, SWs and OTs) in Chronic Disease Management (COPD, Diabetes, and CHF) and creation of the CDM 2-day class for 14 CEUs for all staff. Coordination with experts in different areas for the CDM classes from different areas of BHSF, taught the CHF and Arrhythmia portion.
- Physical assessment education for staff. Clinical and educational material for staff to teach patients and document patient education and progress.
- Built trust with other facilities for collaborative venture including marketing of the TH program and HHS
- Created Protocols and clinical pathways for program and created educational material for COPD, Diabetes, and Calendars with educational information on CHF
- Incorporated the use of medical history booklet for patients that include medical history, surgical history, emergency information such as allergies and next of kin and included medications for easier reconciliation and reduction of medication errors.
- Research of existing programs to build upon and create a program that is clinically sound and fiscally responsible. ACO geared program for cost containment of BHSF system.
- Strategic planning for the CDM program includes participating on BHSF task force for Heart Failure Readmission reduction and standardization of tests, medications, order sheets, etc throughout BHSF. The task force received the Kaizen Award for the reduction of CHF admissions throughout the system.
- Collaborate with the Grants department, budget creation with program objectives and projected results
Nurse Clinical Supervisor
Baptist Outpatient Services
08.2010 - 04.2011
- Clinical education – awareness of documentation and best practices
- Oversaw daily operations, ensuring compliance with healthcare regulations and policies.
- Trained and mentored staff, enhancing team performance and patient care quality.
- Conducted performance evaluations, providing constructive feedback and development plans for team members.
- Participated and assisted in process implementation for Cardiac CTA project for the North including an in-service and educational component of the Cardiac system including EKG interpretation
Clinical Nurse Supervisor (Interim Manager)
Baptist Cardiac & Vascular Institute (BHSF)
01.2008 - 01.2010
- Responsible for 51 bed telemetry unit and 70 employee team
- Resource Nurse (code and treat unstable patients, travel with unstable patients, start IV’s, NG tube insertion, Foley placement NG’s, Foleys on difficult patients, bed placement, develop and teach new hires, coordinate transfers, serve as point of reference for all employees, led by example: teamwork)
- Analyze and review staffing reports, Staffing report, Monthly Dept Responsibility report, AP Issues report, and Accounts Payable report.
- Work closely with Human Resources in areas such as recruitment, retention, and benefits.
- Supervised nursing staff to ensure adherence to best practices in patient care.
- Developed and implemented policies to improve clinical workflows and patient outcomes.
Registered RN; Interventional Radiology
Baptist Cardiac & Vascular Institute (BHSF)
01.2004 - 01.2008
- Managed critically ill patients during intervention, Moderate sedation proficient, Assess and treat patients alongside the Interventional Radiologist/ Interventional Neuroradiologist, assisted with the Department’s Shared Governance and worked extended shifts to cover on call rotation.
- Created presentation for Lysis Infusion education to ICU and Step-Down units.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
ER Registered Nurse / ER tech
Doctor's Hospital (BHSF Part of Baptist Health)
01.2000 - 01.2005
- IV start team (hospital wide), Resource RN and ICU hold RN, Trauma Certified (TNCC)
Surgical Business Associate
Baptist Hospital of Miami (BHSF)
01.1998 - 01.2002
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- charged all surgical procedures performed
- case analysis for revenue improvement/ charge analysis
Patient Registration and Surgical Package Coordinator
Cedars Medical Center
01.1993 - 01.1997
Education
Master of Science - Psychiatric Mental Health Nurse Practioner
University of Miami
Miami, FL12-2025
MSN - Family Nurse Practitioner
University of Miami
Miami, FL08-2024
MSN - Nurse Executive
Barry University
Miami, FL01.2014
BSN - Nursing
Miami Dade College
Miami, FL01.2010
A.S. and A.A. - Nursing
Miami Dade College
Miami, Fl01.2000
Skills
- Kronos
- Microsoft Office
- Word
- Power Point
- Excel
- Cerner
- Emotional awareness
- Medication and IV administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
Accomplishments
2021- Brickell Diagnostic Patient Satisfaction Award
2020 - Leader of the Year
2019 - Giving Committee Chair and Coordinator
2012 - Kaizen Award
Certification
- Family Nurse Practitioner, Board Certified
- RN
- BLS
Languages
Spanish
Native or Bilingual
Timeline
Float Pool RN
Baptist Outpatient Services
06.2023 - Current
Operations Manager
Baptist Outpatient Services
03.2017 - 08.2023
Nurse Clinical Supervisor
Baptist Outpatient Services
05.2012 - 03.2018
Chronic Disease Management Supervisor
Baptist Outpatient Services
05.2011 - 05.2012
Nurse Clinical Supervisor
Baptist Outpatient Services
08.2010 - 04.2011
Clinical Nurse Supervisor (Interim Manager)
Baptist Cardiac & Vascular Institute (BHSF)
01.2008 - 01.2010
Registered RN; Interventional Radiology
Baptist Cardiac & Vascular Institute (BHSF)
01.2004 - 01.2008
ER Registered Nurse / ER tech
Doctor's Hospital (BHSF Part of Baptist Health)
01.2000 - 01.2005
Surgical Business Associate
Baptist Hospital of Miami (BHSF)
01.1998 - 01.2002
Patient Registration and Surgical Package Coordinator
Cedars Medical Center
01.1993 - 01.1997
MSN - Nurse Executive
Barry University
BSN - Nursing
Miami Dade College
A.S. and A.A. - Nursing
Miami Dade College
Master of Science - Psychiatric Mental Health Nurse Practioner
University of Miami
MSN - Family Nurse Practitioner
University of Miami