Johanna Saavedra
Kearny
Summary
Dynamic and results-oriented Store Manager with over six years of experience leading sales operations, managing financial transactions, and developing high-performing teams. Proven track record of exceeding performance goals, achieving up to 170% of KPI targets through strategic planning and strong customer relationship management. Skilled in handling confidential information, analyzing performance data, and ensuring operational accuracy. Eager to transition into corporate banking to apply leadership, client service, and analytical expertise in a fast-paced financial environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Soma Intimates
03.2024 - Current
- Manage all store operations, including cash handling, deposits, and reconciliation.
- Lead and motivate a team to exceed sales KPIs and service goals.
- Consistently achieve over 170% of sales and conversion targets.
- Maintain client relationships through exceptional service and personalized communication.
- Analyze daily reports and implement action plans to improve performance.
- Train new hires on product knowledge, sales techniques, and company policies.
Assistant Manager, Customer Service
J.Crew
03.2018 - 01.2023
- Oversaw daily operations, staff management, and financial reconciliation to ensure accuracy, compliance, and efficiency.
- Conducted daily cash audits and deposit reconciliations, reducing discrepancies and improving reporting accuracy.
- Consistently improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Trained and mentored a team of 30+ employees, developing staff performance and maintaining a positive work culture.
- Exceeded company sales and productivity targets through effective team leadership and performance management.
- Developed and implemented operational procedures to streamline workflow, maintain compliance, and enhance efficiency.
- Collaborated with senior management to prepare performance reports and support data-driven business decisions.
- Drove store profitability through strategic merchandising, customer engagement, and promotional planning.
- Demonstrated analytical and results-oriented approach, aligning operational performance with financial objectives.
Customer Service Supervisor
Carter's
10.2015 - 11.2017
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Resolved account issues to build rapport and relationships with clients
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Kept abreast of new company products and services to effectively answer questions and resolve complaints
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Compiled and analyzed customer feedback data to develop new strategies and corrective action
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Education
Bachelor of Arts - Psychology
Pace University
New York (City), NY05-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cash management
- Payroll management
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Store Manager
Soma Intimates
03.2024 - Current
Assistant Manager, Customer Service
J.Crew
03.2018 - 01.2023
Customer Service Supervisor
Carter's
10.2015 - 11.2017
Bachelor of Arts - Psychology
Pace University