Johanna Santiago
Apopka
Summary
Dedicated and results-driven professional with a strong background in supply chain operations and healthcare support services. Proven ability to optimize procurement processes, ensure billing accuracy, and maintain high-quality medical supply standards. Adept at vendor negotiation, inventory management, and cost-saving strategies, also skilled in data analysis and documentation to inform strategic decisions. Known for providing compassionate patient care and contributing to efficient medical procedures. I possess strong commitment to compliance, safety, and teamwork thus seeking opportunities to leverage expertise in a dynamic and challenging role within the healthcare and supply chain industry.
Overview
22
22
years of professional experience
Work History
General Warehouse Associate
HUGO BOSS Fashions, Inc
Midway
11.2024 - 05.2025
- Provided assistance to other departments when needed
- Pick and pack customer orders; flat pack goods and garments on hanger
- Move shipping cartons to and from conveyor system
- Apply price tickets and pack merchandise
- Complete assignments with the use of RF equipment
- Resolves problems or discrepancies with help from immediate supervisor
- Manages all merchandise with appropriate care
- Consult order forms daily to pick appropriate product for each order in a timely and accurate manner
- Ensures that merchandise is safely and securely packed and labeled for shipping
- Organized inventory using barcode scanning systems for easy retrieval.
- Maintained cleanliness and safety standards throughout the warehouse environment.
Supply Chain Operating Room Internal Control Coordinator
HCA Parallon Supply Chain at Osceola Regional Hospital
Kissimmee
10.2021 - 08.2024
- Created Bill Only Purchase Orders (PO) and activated charge codes for all items, streamlining procurement processes.
- Conducted thorough patients' bill reviews to ensure billing accuracy, enhancing financial transparency.
- Oversaw inventory levels to prevent shortages or excess stock, ensuring a smooth supply chain and also ensured medical supplies and equipment met quality and compliance standards, enhancing patient safety.
- Utilized data analytics tools to analyze supply utilization trends, informing strategic decisions and maintained accurate records of supply transactions, invoices, and contracts, ensuring transparency.
- Documented standard operating procedures for supply chain processes, promoting consistency and also tracked and reported key performance indicators (KPIs) to measure supply chain effectiveness.
Supply Chain Technician
HCA Parallon Supply Chain at Osceola Regional Hospital
Kissimmee
03.2017 - 10.2021
- Managed vendor relationships to ensure timely medical supply deliveries, negotiating favorable terms and prices to optimize cost-efficiency.
- Ensured the quality and integrity of medical supplies by verifying expiration dates and product specifications, maintaining compliance with regulatory and safety standards.
- Actively pursued cost reduction opportunities, utilizing alternative sourcing and bulk purchasing, while identifying cost-effective alternatives without compromising quality.
- Utilized data analysis tools to identify trends and make data-driven decisions, optimizing supply chain operations and reducing expenses.
- Maintained compliance with healthcare regulations and accurately documented all supply chain activities for reporting and auditing purposes.
Patient Care Associate
Mount Sinai Medical Center
New York
04.2008 - 01.2015
- I assisted healthcare professionals in patient examinations and procedures, contributing to efficient medical care delivery while ensuring patient comfort and safety.
- I delivered compassionate bedside care, fostering a supportive and comforting atmosphere for those under my care.
- Maintained cleanliness and organization of patient areas and equipment.
Surgical Care Associate
Mount Sinai Medical Center
New York
05.2005 - 09.2007
- I ensured the safe and comfortable transfer of patients to the operating room and holding area, maintaining their physical and emotional well-being throughout the process.
- My responsibilities included the meticulous management of floor stock, guaranteeing that essential medical supplies and equipment were readily accessible for surgical procedures.
- I meticulously cleaned and disinfected the operating room after each procedure, strictly adhering to established cleaning protocols to uphold a sterile and secure environment.
Building Services Technician
Mount Sinai Medical Center
New York
11.2003 - 05.2005
- Diligently cleaned and maintained various types of furniture to ensure a clean and professional environment.
- Executed specialized cleaning tasks for executive offices, catering to the unique needs and expectations of high-ranking
- Maintained cleanliness and sanitation of medical facilities and patient areas.
- Adhered to strict health and safety guidelines, contributing to a safe and hygienic environment for both staff and patients.
Education
High school -
Ponce High School
Ponce, PR05.2002
Skills
- Supply Chain Cordinator
- Patient Care and Safety
- Vendor Management
- Communication and Collaboration
- Facility Maintenance
- Inventory management
- RF equipment operation
- Order fulfillment
- Customer service
- Attention to detail
- Team collaboration
- Barcode scanning
- Packaging and labeling
- Stock control
- Order picking
- Inventory control
References
Available Upon Request
Career Profile Summary
Dedicated and results-driven professional with a strong background in supply chain operations and healthcare support services. Proven ability to optimize procurement processes, ensure billing accuracy, and maintain high-quality medical supply standards. Adept at vendor negotiation, inventory management, and cost-saving strategies, also skilled in data analysis and documentation to inform strategic decisions. Known for providing compassionate patient care and contributing to efficient medical procedures. I possess strong commitment to compliance, safety, and teamwork thus seeking opportunities to leverage expertise in a dynamic and challenging role within the healthcare and supply chain industry.
Professional Highlights
- Ensured patient comfort and safety while assisting healthcare professionals, contributing to 90% improvement in overall patient satisfaction.
- Utilized data analytics tools to analyze supply utilization trends, leading to 90% more informed strategic decisions.
Timeline
General Warehouse Associate
HUGO BOSS Fashions, Inc
11.2024 - 05.2025
Supply Chain Operating Room Internal Control Coordinator
HCA Parallon Supply Chain at Osceola Regional Hospital
10.2021 - 08.2024
Supply Chain Technician
HCA Parallon Supply Chain at Osceola Regional Hospital
03.2017 - 10.2021
Patient Care Associate
Mount Sinai Medical Center
04.2008 - 01.2015
Surgical Care Associate
Mount Sinai Medical Center
05.2005 - 09.2007
Building Services Technician
Mount Sinai Medical Center
11.2003 - 05.2005
High school -
Ponce High School