Johanna Santillan
Wichita,KS
Summary
Proven track record in enhancing customer service excellence and cash handling efficiency at Burlington, demonstrating exceptional work ethic and integrity. Leveraged collaborative learning and subject matter expertise as an AVID Tutor to significantly boost student academic performance. Achieved high client satisfaction in janitorial roles through proactive problem-solving and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
AVID Tutor
Wichita Public Schools USD 259
09.2022 - Current
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Encouraged students to develop perseverance mindset while teaching long-term visualization of success.
Commercial Janitorial Cleaner
Final Touch Commercial Cleaning
08.2022 - Current
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
Cashier/Customer Service Cashier
Burlington
03.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - General Studies
Wichita State University Campus of Applied Science
Wichita, KS12.2025
High School Diploma -
West High School
Wichita, KS05.2022
Skills
- Collaborative learning
- Subject matter expertise
- Study Skills Coaching
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
- Cash handling and management
- Reliability and punctuality
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
AVID Tutor
Wichita Public Schools USD 259
09.2022 - Current
Commercial Janitorial Cleaner
Final Touch Commercial Cleaning
08.2022 - Current
Cashier/Customer Service Cashier
Burlington
03.2021 - 10.2022
Associate of Applied Science - General Studies
Wichita State University Campus of Applied Science
High School Diploma -
West High School
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