Hi, I’m
Johanna Saravia
Peer coach
Glen Burnie,MD
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking and mental health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
years of professional experience
Work History
SECU Credit Union
Bank Teller and Peer Coach
06.2021 - Current
Job overview
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed customer transactions promptly, minimizing wait times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Behavioral Framework
Registered Behavioral Technician
05.2022 - 08.2022
Job overview
- Facilitated therapy sessions to help clients develop strategies and social skills.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Provided therapeutic activities to assist with clients development.
- Charted on client daily.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Treated clients and families with respect and dignity.
Harris Teeter
Personal Shopper/ Cashier
03.2019 - 06.2021
Job overview
- Created attractive displays to attract more customers and increase sales.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted customers and offered assistance with selecting merchandise, and completing purchases.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
Petsmart
Cashier
11.2019 - 09.2020
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled animals safely and remained calm in different situations.
- Educated visitors and staff on proper animal care and handling.
Quickway Hibachi
Assistant Manager
08.2017 - 01.2019
Job overview
- Defined objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bowie State UniversityBowie, MD
Bachelor of Science from Psychology
05.2023
Skills
- Bilingual
- Customer service
- Time Management
- Banking Standards and Teller Transactions
- Staff Assistance
- Behavioral Interviewing
- ABA Techniques
- Treatment Planning
- Training and Development
Languages
- English
- Spanish
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registered Behavioral Technician
Behavioral Framework
05.2022 - 08.2022
Bank Teller and Peer Coach
SECU Credit Union
06.2021 - Current
Cashier
Petsmart
11.2019 - 09.2020
Personal Shopper/ Cashier
Harris Teeter
03.2019 - 06.2021
Assistant Manager
Quickway Hibachi
08.2017 - 01.2019
Bowie State University
Bachelor of Science from Psychology
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