Johanna Sjostrom
Menifee,CA
Summary
I am a highly-motivated employee with the desire to take on new challenges. I have strong work ethics, adaptability, and exceptional interpersonal skills. I thrive under pressure. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. I am devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
House Cleaner
Suzette's Cleaning Services
Menifee, CA
01.2022 - Current
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Interacted pleasantly with clients and guests when performing daily duties.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Waitress/Restaurant Hostess
French Valley Cafe
Murrieta, CA
01.2018 - 01.2023
- Maintained a clean work station by restocking supplies, wiping down counters.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed reservations, wait lists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Courtesy Clerk
Stater Brothers
Menifee, CA
10.2017 - 12.2017
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service while assisting customers with product selection and answered questions about store policies.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Followed best practices for bagging items in reusable, plastic and paper bags.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA04-2014
Some College (No Degree) - Drug Abuse Counseling
CAPS Academy
Riverside, CASkills
- Customer Service
- Organization
- Professional Appearance
- Detail Oriented
- Upselling strategies
- Teamwork and Collaboration
- Menu Memorization
- Safe Food Handling
Timeline
House Cleaner
Suzette's Cleaning Services
01.2022 - Current
Waitress/Restaurant Hostess
French Valley Cafe
01.2018 - 01.2023
Courtesy Clerk
Stater Brothers
10.2017 - 12.2017
High School Diploma -
Vista Murrieta High School
Some College (No Degree) - Drug Abuse Counseling
CAPS Academy