JOHANNA S. MALDONADO MONTES

• Conduct daily huddles to start off the day, go over wins and losses, reminders, opportunities, shout-outs, and daily employee rotation.
• Develop and implement cross-care expectations to meet the organization's objectives.
• Schedule specialists, knowing how to schedule appointments appropriately for the doctor's capacity, and the organization's goals.
• Provide leadership, insight, and mentoring to new and existing employees.
• Evaluate individual and team business performance, and identify opportunities for improvement.
• Review employee performance, and provide ongoing feedback and coaching to drive performance improvement.
• Resolve customer inquiries and complaints requiring management-level escalation.
• Run daily reports to stay up to date on daily and monthly production, patients seen, and creating objective plans to meet production.
• Operating vision equipment and machinery according to safety guidelines, and supervising the team aligns with standard expectations.
• Supporting the operational manager and providers in running the Vision department and collaborating in developing new ideas to enhance any area of the business.

I traveled as needed and managed team calls for the following tasks while running Albuquerque Vision's office at full capacity, remaining one of the busiest, highest-performing offices.

• Trained new and underperforming Vision Managers in relevant processes and procedures.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Collaborated with other vision offices and RVLs to develop effective solutions that meet business needs for each individual office.
• Ensured compliance with company policies and procedures throughout the team.
• Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
• Monitored team progress and enforced deadlines.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Maintained positive working relationship with fellow staff and management.
• Fostered a culture of continuous improvement, encouraging innovation and efficiency.
• Facilitated training sessions for new employees on company policies and procedures.
• Provided aid to RVL for miscellaneous duties.

• Training Vision Techs in front desk duties, patient pre testing, scribe for Doctor and, and contact lens appointments
• Answering phones
• Billing and ordering glasses
• Authorizing insurance claims
• Completing Daily reports
• Keeping track and ordering Medical supplies
• Keeping the Tech and Scribe rooms stocked
• Keeping the front and back office float

• Greeting patients
• Answering phone calls
• Scheduling patient
• Verifying insurances
• Billing and ordering glasses
• Pre-testing patients
• Scribing for the Doctor

• Greeting patients
• Answering calls (multiple phone lines); transferring calls to the correct destination
• Taking detailed messages
• Scheduling appointments in person and over the phone
• Scanning paper work
• Sending electronic claims
• Verifying patient's insurance coverage

• Conducted efficient registration and discharge of patients.
• Coordinated call transfers while maintaining efficient communication.
• Ensured accuracy of insurance verifications.
• Facilitated communication between different departments in order to resolve issues quickly.
• Interpreted and explained work procedures and policies to brief staff.
• Coordinated schedules for service providers.
• Coordinated administration of ortho braces agreements.