JOHANNA SPRINGMAN
DALLAS,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Glacier Country Club
05.2023 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess
The Statler Hotel - Bourbon and Banter, Waterproof, and Scout
12.2020 - 08.2021
- Working with the software 'Resy' to ensure the guests have proper reservations.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took information about guests' party size, led to seating and offered menus.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
Server
Brookhaven Country Club - The Grille Restaurant
03.2018 - 01.2019
- Providing menus to the guests and informing them of the daily specials while explaining menu items and answering questions about dishes and drinks
- Taking orders correctly / delivering orders to the table
- Checking on the guests to ensure they are satisfied while I refill drinks and complete any special requests or dietary needs
- Processing payments
- Keeping the restaurant clean, including table settings and clearing tables
- Coordinating with the kitchen staff to ensure orders are timely and accurate.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree - Marketing
University of North Texas At Dallas
Dallas, TX05.2026
High School Diploma -
Dallas Academy
Dallas, United States05.2021
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Computer Skills
- Organizational Skills
- Dependable and Responsible
- Flexible and Adaptable
- Active Listening
- Decision-Making
- Critical Thinking
- Customer Relations
- Calm Under Pressure
- Motivated and Driven
- Approachable and Charismatic
Timeline
Glacier Country Club
05.2023 - 02.2024
Hostess
The Statler Hotel - Bourbon and Banter, Waterproof, and Scout
12.2020 - 08.2021
Server
Brookhaven Country Club - The Grille Restaurant
03.2018 - 01.2019
No Degree - Marketing
University of North Texas At Dallas
High School Diploma -
Dallas Academy