Summary
Overview
Work History
Education
Skills
References
Timeline
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Johanna Sylvain

Boynton Beach

Summary

Results-driven strategic HR leader with hands-on experience supporting dynamic healthcare and senior living environments. Proven expertise across full-spectrum HR functions, including employee relations, regulatory compliance, workforce planning, and talent acquisition. Skilled in deploying and training on enterprise HRIS platforms (Workday, Paycom, UltiPro), streamlining processes, and leading organizational survey preparedness, with a focus on continuous improvement. Recognized for building high-trust partnerships across all levels of the organization and driving a culture of inclusion, accountability, and service excellence. SHRM member actively pursuing SHRM-SCP certification. Passionate about delivering people-centered solutions that enhance employee experience, strengthen compliance, and align HR strategy with sustainable business success.

Overview

12
12
years of professional experience

Work History

HR Director | Strategic HR & Talent Leadership

Abbey Delray South
Delray Beach
06.2023 - Current
  • Led cross-functional HR strategy, aligning workforce planning, organizational goals, and employee experience.
  • Championed enterprise-wide employee engagement initiatives, driving a culture of service and continuous improvement as our community experience coach.
  • Achieved the highest retention rate (85%) and the lowest turnover (14%) by executing retention strategies, stay interviews, and early intervention plans.
  • Reduced regrettable turnover by 45% (from 38.9% to 21%) through revamped onboarding, coaching, and employee relations support.
  • Strengthened full-cycle recruitment and talent acquisition processes in collaboration with TA partners, reducing time to fill and enhancing compensation alignment.
  • Developed and implemented total rewards and recognition programs to improve morale and reduce attrition.
  • Ensured 100% regulatory compliance and audit-readiness across all onboarding and training programs (AHCA, OSHA, HIPAA).
  • Conducted complex employee relations investigations, documenting outcomes, and mitigating organizational risk.
  • Facilitated performance management cycles, including goal setting, mid-year reviews, and corrective action plans.
  • Advised executive and departmental leadership on HR compliance, policy interpretation, and workforce development.
  • Delivered customized training and development programs for leaders and frontline staff to support culture transformation.
  • Analyzed workforce analytics and engagement survey data to inform strategic decisions and improve employee satisfaction.
  • Created executive dashboards and presentations to track HR metrics (turnover, retention, engagement, time-to-fill).

Senior HR Generalist | Full Cycle HR

Abbey Delray South
Delray Beach
02.2020 - 06.2023
  • Oversaw end-to-end HR operations for a 200–300-employee nonprofit senior living community as a solo HR practitioner, managing the entire employee lifecycle from recruitment through offboarding.
  • Served as a strategic HR partner to executive leadership, aligning workforce planning and talent initiatives with resident-centered care and operational goals.
  • Ensured 100% regulatory compliance by managing audits, regulatory training, onboarding, and personnel documentation to meet AHCA standards, as well.
  • Led a full orientation redesign, aligning materials with updated mission, vision, and values, and trained all five local communities and regional leaders.
  • Championed Workday HRIS implementation, overseeing migration from Paychex, training users, and resolving integration issues.
  • Successfully onboarded an entirely new Health Center leadership team (NHA, DON, ADON, Social Worker) simultaneously, without compliance gaps, or operational delays.
  • Provided full-spectrum employee relations support, including conflict resolution, coaching, policy interpretation, and performance improvement plans.
  • Trained regional HR partners on onboarding standards and HR operations, ensuring consistency and compliance across multiple communities.
  • Collaborated with the Home Office to advance DEI efforts, facilitating frontline listening sessions and leading community-level engagement planning.
  • Acted as the HR point of contact for team members at all levels, managing sensitive matters with empathy, discretion, and sound judgment.

Human Resources Generalist | Multi-State Support

Beachway Therapy Center
Boynton Beach
01.2018 - 12.2019
  • Supported the HR department and executive leadership (CEO, COO) in enterprise-wide HR initiatives, spanning five organizations across two states.
  • Managed employee records, conducted initial candidate screenings, and coordinated recruitment pipelines to support organizational growth.
  • Assisted with onboarding and offboarding processes, ensuring documentation accuracy, policy acknowledgment, and regulatory compliance.
  • Maintained full compliance with DCF and Joint Commission (JCAHO) standards, supporting audits, and maintaining up-to-date personnel files.
  • Delivered benefits and payroll support for team members, addressing inquiries, resolving discrepancies, and liaising with third-party vendors.
  • Led the early-stage implementation of a new HRIS, including a new payroll and benefits platform, streamlining administrative workflows.
  • Ensured consistent application of HR policies and procedures, contributing to a compliant, confidential, and employee-focused work environment.
  • Applied strong organizational and administrative skills to support a high-performance culture in a behavioral healthcare setting.
  • Conducted exit interviews to gather insights on employee experiences and retention.
  • Maintained accurate employee records in the HR information system for compliance purposes.
  • Compiled reports related to hiring, termination, promotions, absences, and turnover rates.
  • Assisted with payroll processing by verifying timekeeping records.
  • Led project planning sessions to define scope and objectives.
  • Facilitated stakeholder meetings to gather requirements and feedback.

Office/HR Assistant, Dept. of Human Resources

Palm Beach State College
Lake Worth
08.2013 - 12.2015
  • Provided frontline HR support during peak faculty recruitment seasons, assisting with resume screening, interview coordination, and candidate communication.
  • Facilitated onboarding for new hires, ensuring timely completion of employment documentation, including I-9 verification, background checks, and benefits enrollment.
  • Maintained accurate and compliant personnel records in accordance with college policies, state regulations, and federal employment laws.
  • Supported cross-functional HR initiatives and internal projects, demonstrating strong collaboration and adaptability in a fast-paced academic environment.
  • Served as a liaison between HR and new employees, enhancing the new-hire experience through responsive support and consistent follow-through.
  • Contributed to ongoing process improvements to streamline administrative workflows, and support operational excellence within the HR department.
  • Assisted in recruitment efforts by screening resumes and scheduling interviews. Maintain all open and closed positions during the faculty season.
  • Conducted employment verification and background investigation to facilitate hiring process.

Education

Master of Science - Public Health

Nova Southeastern University
Fort Lauderdale, FL
05.2021

Bachelor of Arts - Biological Sciences

Florida Atlantic University
Boca Raton, FL
12.2017

Skills

Strategic HR Leadership

  • Workforce Planning – Align staffing models with operational, financial, and census-driven goals
  • Employee Engagement & Retention – Designed and executed targeted strategies supporting enterprise-high retention (85%)
  • Leadership Coaching & Development – Advised department leaders on accountability, communication, and team development
  • Culture & Customer Experience – Serve as CX Champion, embedding service excellence via “Heart of the Customer” initiative

HR Operations

  • Employee Relations & Investigations – Conduct timely, policy-aligned investigations to reduce risk and foster a culture of trust
  • Talent Acquisition & Onboarding – Partner with TA to reduce time-to-fill, streamline onboarding, and improve new-hire retention
  • Performance Management – Implement structured feedback systems that drive consistency and elevate team performance
  • HR Compliance & Policy – Maintain audit readiness; ensure 100% compliance with onboarding and regulatory training requirements

Systems & Tools

  • HRIS Platforms: Workday, Paycom, UltiPro, Paychex, AOD
  • Workday Expertise: Labor reporting, FTE budgeting, onboarding, LMS tracking, compliance dashboards
  • Productivity Tools: Microsoft Office Suite (Excel, Outlook, Teams)
  • Survey Platforms: Qualtrics, SurveyMonkey

Professional Affiliations

  • Member, Society for Human Resource Management (SHRM)
  • Member, American Society for Health Care Human Resources Administration (ASHHRA)
  • Affiliate, LeadingAge
  • Member, Lifespace Foundation, Lifespace Communities Inc

References

References available upon request.

Timeline

HR Director | Strategic HR & Talent Leadership

Abbey Delray South
06.2023 - Current

Senior HR Generalist | Full Cycle HR

Abbey Delray South
02.2020 - 06.2023

Human Resources Generalist | Multi-State Support

Beachway Therapy Center
01.2018 - 12.2019

Office/HR Assistant, Dept. of Human Resources

Palm Beach State College
08.2013 - 12.2015

Master of Science - Public Health

Nova Southeastern University

Bachelor of Arts - Biological Sciences

Florida Atlantic University

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Johanna Sylvain