Johanna Tordjman-Chriqui
Beverly Hills,CA
Overview
12
12
years of professional experience
Work History
Store Manager
Burberry
Los Angeles, California
02.2023 - Current
- Provided store leadership, setting high standards and financial targets for the team.
- Achieved performance and growth by executing operational and commercial strategies successfully.
- Drove the customer experience by providing exceptional service, resulting in heightened levels of customer satisfaction and strengthened brand loyalty.
Department Manager - Leather Goods
Balenciaga
Beverly Hills, CA
02.2022 - 02.2023
- Managed overall leather goods business, including product selection, buying, and sales management, to drive positive financial results across all retail channels.
- Successfully achieved the annual revenue goal of $5 million.
Acting Store Manager
Balmain
West Hollywood, California
10.2019 - 12.2021
- Oversaw all aspects of store operations, driving team to surpass sales goals.
- Increased client retention through relationship-building, establishing an exceptional service environment.
- Achieved and exceeded annual sales goal by 25%
Assistant Store Manager
Balmain
West Hollywood, California
12.2018 - 10.2019
- Implemented effective strategies and oversaw all aspects of store management to drive sales growth.
- Developed a highly effective service environment by fostering relationships with clients, leading to improved client retention.
- Increased sales performance, exceeding annual goal by 25%.
Selling Supervisor
Hermes
Beverly Hills, CA
10.2016 - 10.2018
- Led main department operations, maintained optimal inventory levels, and increased sales through strategic visual merchandising. Trained and coached Client Advisors.
Selling Supervisor
Hermes
San Francisco, CA
07.2015 - 10.2016
- Managed one of the main departments, ensuring adequate inventory levels and driving sales through visual merchandising while providing coaching and training to Client Advisors.
Women's Universe Assistant Manager - Client Expert
Louis Vuitton
San Francisco, CA
04.2012 - 07.2015
- Assisted in all aspects of women's Universe category management.
- Successfully boosted category performance by 20%, exceeding results from the previous year.
Education
Skills
- Fashion Luxury Industry Expertise: Extensive experience across high-end fashion brands with a proven track record in driving performance and growth
- Leadership & Team Management: Skilled in recruiting, interviewing, coaching, and leading teams to exceed financial and operational goals
- Customer Experience Focus: Committed to delivering exceptional customer service and increasing brand loyalty through superior client engagement
- Operational Excellence: Demonstrated ability to manage store operations, achieve financial targets, and enhance commercial performance
Languages
- French (Native)
- Spanish (Conversational)
Timeline
Store Manager
Burberry
02.2023 - Current
Department Manager - Leather Goods
Balenciaga
02.2022 - 02.2023
Acting Store Manager
Balmain
10.2019 - 12.2021
Assistant Store Manager
Balmain
12.2018 - 10.2019
Selling Supervisor
Hermes
10.2016 - 10.2018
Selling Supervisor
Hermes
07.2015 - 10.2016
Women's Universe Assistant Manager - Client Expert
Louis Vuitton
04.2012 - 07.2015