Johanna Trejo
Bermuda Dunes,California
Summary
Dedicated and enthusiastic employee with strengths and hands-on experience in customer service, sales and promotion strategies. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
Work History
Cashier
Marlene Madrid
Palm Desert , CA
04.2023 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
Customer Sales Representative
Abi Rodriguez
Palm Springs, California
05.2022 - 08.2022
- Assessed customer needs to recommend appropriate products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
- Created detailed presentations for clients outlining products and services offered by the company.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
Coachella Events Assistant
Maria Lua
Coachella, California
12.2019 - 03.2021
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Assisted with event planning activities such as scheduling the proper necessities for each event
- Developed positive relationships with internal customers through effective communication techniques.
- Coordinated special projects as assigned by management staff.
- Served as contact person and source of information to maintain good communication with clients.
Education
Some College (No Degree) - Psychology
Cal State San Bernardino University
Palm Desert 05-2027
High School Diploma -
Shadow Hills High School
Indio05-2023
Skills
- Quality assurance
- High-energy attitude
- Dependable and reliable
- Cash handling
- Organizational strengths
- Cheerful energetic
- Adaptive
- Strong communicator
- Effective team player
Affiliations
Volunteer
Women & children abused shelters & orphanages , Tijuana
- Coordinated donation drives, sourcing contributions from personal network and community.
- Assisted in meal preparation and kitchen operations.
- Maintained cleanliness and organization of facilities.
- Engaged children in recreational activities fostering a supportive environment.
References
References available upon request.
Timeline
Cashier
Marlene Madrid
04.2023 - 10.2023
Customer Sales Representative
Abi Rodriguez
05.2022 - 08.2022
Coachella Events Assistant
Maria Lua
12.2019 - 03.2021
Some College (No Degree) - Psychology
Cal State San Bernardino University
High School Diploma -
Shadow Hills High School
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