Johanna Triana
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Self Employed
Cleaning Business
Miami, FL
05.2023 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Caribe Restaurant
DriverUp
Miami, FL
06.2019 - 11.2023
- Managed and supervised day-to-day operations of multiple restaurants.
- Developed strategies to optimize profitability and customer satisfaction.
- Recruited, trained, and evaluated restaurant staff members.
- Scheduled staff shifts and ensured adequate coverage during peak hours.
- Maintained accurate records of sales performance across all restaurants.
- Evaluated employee performance regularly to ensure quality service standards are met.
Doubletree by Hilton
server
Miami, FL
04.2014 - 10.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
De Armas Jewerly
Sales Associates
Miami, FL
05.2005 - 02.2012
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
Education
High School Diploma -
Miami Senior High School
Miami, FL07-2006
Skills
- Flexible and Adaptable
- Organization
- Supervision and leadership
- Interpersonal Communication
- Cultural Awareness
- Decision-Making
Languages
English
Professional
Spanish
Professional
Timeline
Self Employed
Cleaning Business
05.2023 - 06.2024
Caribe Restaurant
DriverUp
06.2019 - 11.2023
Doubletree by Hilton
server
04.2014 - 10.2016
De Armas Jewerly
Sales Associates
05.2005 - 02.2012
High School Diploma -
Miami Senior High School
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